• Meet with customers outside of the store, including cold calling, delivering presentations and closing sales• Ensure customer satisfaction and build positive long-term relationships • Keep servicing stores aware of call activity, customer issues and sales/service opportunities• Support the store team by assisting employees with customer issues and conducting training sessions• Communicate effectively with customers, employees and other business partners • Develop and deliver formal presentations that appropriately address customer needs • Negotiate special pricing with customers and resolve complaints• Analyze market by identifying competition, trends and opportunities

• Worked with store manager and sales representative to help develop sales by building and maintaining relationships with customers • Recommended product based on customer needs and determined pricing • Trained, developed and managed team to provide the best customer service experience • Resolved customer complaints by asking questions, isolating the cause and providing a solution • Managed store’s P&L by meeting sales budget and managing inventory, payroll and controllable expenses• Managed payroll hours by scheduling employees at peak times, monitoring hours worked • Handled store merchandising, stock rotation and replenishment, weekly product orders, and housekeeping functions• Handled store’s accounts receivable function • Made decisions regarding pricing, credit and other customer issues

• Determined applicant requirements by studying job descriptions and qualifications • Built applicant base by reaching out to colleges, internet sites and attending career fairs • Built rapport and interviewed job applicants to determine if they were a good fit for the client • Assisted with the on-boarding process for new hires

• Learned management and operation procedures in all aspects of business • Marketing/Merchandising - learned the plan-o-gram and pricing systems • Inventory Management – rates of sale, stock replenishment, inventory turnover• Financial Reports – profit and loss statements, analytical reports• Accounts Receivable – operation of a trial balance, credit terms, collections• Operations Management – delivery scheduling, competitive product analysis• Provided customer service by ensuring wholesale and do-it-yourself customers had all items needed to complete their project • Learned product line including: paints, applicators, spray equipment, and associated products

• Coached roughly 250 students in fundamentals of accounting over the course of 5 quarters• Tutored fellow students in accounting courses including beginning and intermediate financial accounting and managerial accounting• Developed communication skills explaining accounting concepts to a diverse group of students • Formulated short exercises for students to facilitate an active learning experience

• Researched and gathered data on residential real estate properties• Input subject property and comparable information on appraisal form for real estate appraisers• Completed work within tight deadlines to ensure appraisal was submitted on time

• Balanced cash tills and preformed daily deposit procedures • Reviewed daily sales and labor hour reports• Received and documented inventory• Had thorough understanding of the ins-and-outs of the store operations• Built relationships with other PacSun Managers and shared best practices• Understood how sales, profitability, inventory, markdowns, etc. affect the larger organization• Mentored and developed team and provided them with tools for success

• Received and organized inventory in stockroom• Assisted in maintaining store standards for merchandising, cleanliness and store operations• Contributed in meeting sales plans and expectations • Aided in meeting statistical quality selling expectations• Provided customer service and communicated the brand identity