Uploading invoices in Re-leasedCreating Newsletter and graphic designingOrganize correspondences and answer emails/chats/phone inquiriesOrganize time and motion testing for new data processing projectsAssist team with workflow and planningProcesses and procedure documentationHandle confidential employer and client informationData managementTrack and overlook progress of data projects assigned offsiteData entry and file conversionsData research and verification Some basic transcription tasks Some outward phone communication to the client and customers, as required by the projectQueue managementAdditional administrative tasks such as managing of various file systems, updating of records and organization of documents

Train newly hired agents to Product Specific Training

Answers inbound calls and do outbound calls to resolve issues and concerns regarding their healthcare insurance plan-Answers via email and chat also to provide the fastest customer service resolution and to provide the important information that is in need to be in written and need to be in the email