Shaina Kaiser Email & Phone Number

Cranberry Township, PA, US

Greater Pittsburgh Region

Greater Pittsburgh Area

• Ensuring comprehensive management of day to day operations for 10+ major CPG clients
• Collaborating with clients and offshore resources to support business goals and boost satisfaction
• Continuously building and sustaining lasting relationships in order to generate client retention
• Advising clients on best practices for data management in order to generate strategic decisions
• Implementing efficiency gains and streamlining processes to maintain profitable projects
• Leading client presentations and top-to-top meetings to align business objectives

Greater Pittsburgh Area

• Developed reporting to manage and track compliance and payment estimates for trade programs
• Improved client relationships by delivering high quality presentations, on-site training sessions and meetings
• Engaged in strategic conversations with clients to identify solutions that offered insights and value
• Led cross-functional teams to ensure the successful ingestion, integration and processing of data

Greater Pittsburgh Area

• Engaged with clients to understand business needs and provide ongoing support to identify opportunities and resolve problems
• Promoted data advocacy and adoption within client organizations
• Partnered with the client to generate actionable insights based off the clients’ goals and roadmaps

Greater Pittsburgh Area

• Worked with current and prospective IMR clients to implement enterprise content management solutions designed to automate workflow and streamline business processes
• Maintained a targeted understanding of customer's business showing the ability to establish customer needs, buying cycles, and creating strong relationships to effectively increase sales and repeat business
• Created consistent and complete documentation of activities, sales forecasts and customer records in our CRM
• Maintained and increased a high level of customer support within the existing client base to drive contract renewals, upgrades, and the purchase of additional software modules
• Prepared and presented sales proposals and presentations to new and existing clients as well as attend conferences and trade shows
• Managed and worked closely with an integrated sales team; liaison with clients, partners, software engineers, professional services, and finance throughout a client's life cycle

Columbus, Ohio Area

• Daily utilization of my client's web-based work order and field asset management system.
• Managed the SCI (Dignity Memorial) account (2,000+ locations) and assisted other accounts within my market including Express, DSW, HBC, and Office Max.
• Provided knowledge, training and support to enable users to enter facility work requests, dispatch work orders, and create facility reports on all activities.
• On-boarded and established relationships with new service providers for qualified trades.
• Provided intelligent and responsive support for all facility maintenance needs through work order follow-up.
• Continual up-to-date training on the facility maintenance industry, trade-specific knowledge, and client specific standard operating procedures.

• Performed marketing segmentation analysis by dividing contacts into different segments based upon their role in the IT world
• Updated and organized contacts through social media sites
• Polled community followers in order to gather ideas for future events
• Sent personal and bulk emails to different segments of our clients through Mail Chimp software program
• Tracked client feedback by creating follow-up surveys in Survey Monkey
• On-boarded sponsors for future events based upon tier sponsoring

Over a four-week long program consisting of 18 students from Denison, I traveled to Chicago and New York to learn first-hand the nature of operations in advertising agencies, investment banks, manufacturing plants, and other organizations. Working primarily with Denison alumni, I learned about organizational management, decision-making, marketing, finance.

• Designed "Hoop News" publications for recruits
• Designed invitation cards for events including the banquet and alumni game
• Constructed labels and spreadsheets in Excel for prospective recruits
• Created materials for basketball team binder including goals, season schedule, team rules, famous quotes, calendar of events, etc
• Produced multiple PowerPoint presentations in iMovie highlighting the current seniors at the team banquet

• Tracked and built a summary of corrections and updates on the website interface for clients and presented my findings to upper management
• Assembled and organized attractive bids to clients in order to persuade clients to allow Avizent to manage their worker’s compensation
• Managed and recorded AC-3 forms, which is a release of authorization for company information
• Filed, copied, scanned, printed, and sent materials for Marketing

• Helped with the set-up/break-down of the week-long tournament
• Organized players into teams, matched jerseys with sizes and teams
• Acted as scorekeeper, bookkeeper, and clock runner throughout the tournament
• Sold merchandise

• Developed the business website via GoDaddy.com
• Designed an informative brochure regarding the use, benefits, and process of terralifts
• Worked with accounts payable and accounts receivable
• Keep track of invoices, recorded incoming checks, and paid bills in QuickBooks Pro software program