Shaina Malik Email & Phone Number

Vancouver, British Columbia, Canada

Manage administrative tasks including coordinating meeting room bookings, ordering supplies, filling documentation in digital archives, and processing legal and risk management claimsCategorize and compile citizen correspondence for the Mayor and Council in a daily report using Excel, and assist council correspondence coordinator with responding to citizen commentsProvide exceptional customer service to staff and citizens, investigates to solve their issues, and directs them to appropriate departmental staff Responsible for department time entry and report creation using SAP software

Vancouver, British Columbia, Canada

Critically analyzed behaviour of a 14-year-old child with autism through exploratory conversations, to identify consistent behavioural issues Strategized and executed plans that addressed child’s issues through time management, daily scheduling, and conversation exercises, which significantly increased their ambition, organization, and social skillsTutored child in English and Math, and kept them engaged with humour and storytelling

Vancouver, British Columbia

Supervised the front end of the store by monitoring employees, solving customer issues, and processing regular transactionsStrategized placement of goods at the front of the store to optimize sales of promotional itemsCreated and oversaw employee breaks for the entire storeManaged all incoming calls and provided customer solutions over the phone

Vancouver, British Columbia

Met daily sales quota at Kiehl's on Robson Street, by evaluating customer’s skin type, advising them on the correct products for their needs and concerns, and demonstrating how it is usedBuilt relationships with clientele, and followed up with phone calls to acquire customer feedback on samples given to them Operated POS system with accuracy to efficiently handle customer purchases and returnsAssisted customers with their purchases over the phone and packaged their orders for FedEx shipments

Vancouver, British Columbia

Promoted flowers from Kenya to florists in the Lower Mainland, to assist a distributor in broadening clientele base

Bachelor Of Arts - Ba, Communication And Media Studies

Minor, Publishing

Associate Of Arts - Aa, English Literature