Shaina Sanchez Email and Phone Number

State licensed Nail Technician, Providing high-quality manicures and pedicures, which includes removing old nail polish from fingernails andtoenails, cleaning nails, shaping the ends of nails, pushing back cuticles, and applying new polish based on clients’preferences.· Recommending various nail designs and nail art to clients.· Evaluating the condition of clients’ nails and advising them on proper nail care and suitable nail care treatments.· Sanitizing all nail instruments and equipment before each use.· Providing quality hand and foot massages

CLIENT ENGAGEMENT MANAGER | OFFICE DEPOT | 07/2018-03/2021· Delivered excellent customer service by greeting and assisting each customer· Addressed customer inquiries and resolved complaints via Medallia· Design and implemented customer satisfaction metrics· Managing and motivating a team to increase sales and ensure efficiency along with memorable customerservice· Assigned employees to specific duties to best meet the needs of the store· Counted drawers and made deposits· weekly payroll

· Achieve/Exceed personal sales goals and performance metrics while working as a team member to contribute tothe overall store’s total revenue goals.· Provide a world class shopping experience by connecting with your customers through meeting and anticipatingtheir needs.· Support the store management team in the achievement of all financial and operational objectives with regards toexpense control and loss prevention standards.· Maintain the appearance of the selling floor; restock and merchandise according to Nike standards and companydirectives.· Maintain visual merchandising standards consistent with company brand strategies.

· Manage large amounts of incomings calls· Identify and assess customers’ needs to achieve overall satisfaction· Build sustainable relationships and trust with customer accounts through open and interactive communication· Resolve customer complaints and concerns via phone or email· Type in data directly from customers

· 3 years of editorial experience in the area of print and designing· Online technical communication· Managing a team of four· Managing and motivating a team to increase sales and ensure efficiency· Updating colleagues on business performance, new initiatives, and other pertinent issues· Managing and maintaining commercial Xerox printers· Performed preventive and troubleshooting maintenance on copy machines high speed, laser printers; clear paperjams, change toner and drums· Produced weekly meter readings of copy machines utilizing Xerox portal