• Manage collaborative projects, engaging stakeholders from various organizations and individuals with lived experience and caregivers, to ensure effective communication and successfully complete projects.• Leveraged comprehensive understanding and data analytics to inform and guide strategic planning, ensuring alignment with OHT-ÉSO goals and healthcare priorities and drive system improvements.• Facilitated cross-functional collaboration by presenting data insights to stakeholders, fostering informed decision-making and consensus-building.• Utilize project management and quality improvement methodologies to enhance healthcare delivery and patient outcomes within various healthcare settings.• Plan and execute stakeholder engagement events to foster cross-sectoral co-design, collaboration, and relationship cultivation with external partners.• Provide administrative support to various committees and working groups, including coordinating meetings, recording minutes, and providing strategic counsel and guidance.• Demonstrate exceptional organizational skills, managing multiple priorities and executing advanced strategic and work planning.• Conduct during and post-project evaluations to assess successes and challenges and refine planning for future iterations.• Champion health equity, anti-racism, anti-oppression, and client and family co-design in all initiatives.• Perform effective research and writing to support provincial reporting, project goals, and organizational objectives.• Supervise and mentor Master's of Public Health practicum students.

• Provides input and direction in the planning and development of multiple Ontario Health Team-Équipe Santé Ontario projects; chiefly to improve supports for frail older adults and adults with mental health and addictions concerns navigating the health care system and having access to integrated, coordinated care• Develops structure frameworks to guide planning, development, implementation, and ongoing monitoring for individual projects. • Collaborates with a working group of system experts to support initial thinking and project planning, re-design, implementation, and ongoing quality improvement activities.• Coordinates and assess current local health-care system in collaboration with working group (i.e., OHT-ÉSO partners, community-based healthcare providers, primary care, and clients) for purpose of identifying gaps and establishing planning priorities.• Delivers high-quality research and planning and provides leadership to the development of OHT-ÉSO initiatives.• Facilitates and contributes to effective stakeholder meetings related to planning, assessing impact of planning, recommendations, and decision-making.• Maintains organization in working groups though writing briefing notes, preparing recommendations, and contributing to reports• Maintains an awareness of current issues in the health care system with particular emphasis on integrated and coordinated health care delivery

• Evaluated and reported on operational efficiency for healthcare, community-based, and not-for-profit organizations• Led completion of small to large-scale projects from planning to execution• Developed and implemented quality improvement plans aligned with organizational goals• Created innovative curriculum material for the Recovery College Wellness Centre at CMHA Durham• Developed client-centered programs for individuals with mental illness and addictions concerns• Recommended strategies to improve team engagement, addressing methods to change knowledge, attitudes and behaviours, such as handbook content, newsletter articles, member outreach interventions, and member focus groups• Developed and implemented change management strategies for group homes and senior-friendly facilities• Reviewed and provided recommendations to address compliance orders for long-term homes and group homes• Developed and facilitated training on COVID-19 protocols and procedures• Monitored client invoicing and service contracts, oversaw project budgets with bookkeeper• Managed and supported junior consultants for various projects• Prepared presentations, spreadsheets, documents, and reports for stakeholder meetings

• Ensured teams met timelines and deliverables• Prepared and maintained high-quality project artifacts and presentations• Communicated plans, risks, and issues with stakeholders• Built and managed relationships with stakeholders and teams• Assisted Principal Consultant with administrative functions• Managed day-to-day activities for the Principal Consultant• Analyzed project data and produced progress reports• Drafted and managed communication channels such as website content, news articles and social media networks

• Focal point for Portfolio activities• Supported Team Lead in roadmap development and charting• Coordinated and facilitated portfolio meetings, ensuring timely distribution of materials• Identified improvements in existing processes to support portfolio management• Prepared visual representations demonstrating portfolio values and capabilities for executive team presentations• Built and maintained stakeholder relationships with interdisciplinary healthcare providers• Responded to incoming questions and concerns regarding patient and physician profiles

• Provided office support for members of the Senior and Regional Management Team •Organized and maintained department records• Created operational spreadsheets, drafted, and reviewed contracts• Liaised with and directed clients• Answered and fielded calls to appropriate department• Scheduled meetings for executive team• Drafted and disseminated team e-mails on behalf of leadership team• Assisted with coordination of travel arrangements

• Monitors service performance metrics to ensure service levels are met or exceeded • Conducted operational duties to efficiently run the floor• Developed, trained and lead new staff• Identified and proactively addressed client issues • Documents incidents, initiates and facilitates post incident reviews• Developed, maintained and demonstrated practical knowledge on our products• Managed day-to-day budgets and finances• Attended various leadership meetings educating on internal growth and development• Strategized and developed initiatives to increase staff motivation and overall customer experience• Maintained safe, healthy and hygienic workplace environment• Reconciling end of the night funds• Enforced dispute resolution and conflict management• Served customers and ensured optimal service delivery• Opened and closed restaurant

• Provided support to customer queries in English & French• Managed a high-volume workload in a fast-paced environment • Addressed inquires via telephone, email, and fax, documented information comprehensively • Addressed, analyzed and resolved customer concerns • Provided effective product knowledge on services rendered • Anticipated needs of end-users, proactively worked towards resolving concerns

• Implemented Applied Behaviour Analysis while working on daily incidental with children.• Participated in family assessments and interviews• Facilitated and Co-organized the Sibling Support Group• Monitored organized activities and group counselling sessions• Monitored, tracked and documented identified behaviours• Tracked progress of clients• Worked closely with at-risk youth living in supportive housing• Co-developed daily and weekly goals for clients• Attended and video recorded diagnostic assessments with behavioural therapists for Early Intervention Program• Supported parent workshop preparation• Transcribed Behavior Therapist and Parent interviews• Performed as team lead as required

• Organized online files, architectural, structural, mechanical, and electrical blueprints• Received incoming calls, addressed inquires and concerns from architects, mechanics, and other trtrades professionals• Problem solved and navigated system glitches • Maintained and updated confidential records in the system• Assisted with planning projects• Prepared and e-mailed invoices to clients• Monitored and updated Outlook calendar (scheduled appointments)• Performed administrative tasks and duties as assigned