Shaina Smith Email & Phone Number

Ottawa, Ontario, Canada

• Manage collaborative projects, engaging stakeholders from various organizations and individuals with lived experience and caregivers, to ensure effective communication and successfully complete projects.
• Leveraged comprehensive understanding and data analytics to inform and guide strategic planning, ensuring alignment with OHT-ÉSO goals and healthcare priorities and drive system improvements.
• Facilitated cross-functional collaboration by presenting data insights to stakeholders, fostering informed decision-making and consensus-building.
• Utilize project management and quality improvement methodologies to enhance healthcare delivery and patient outcomes within various healthcare settings.
• Plan and execute stakeholder engagement events to foster cross-sectoral co-design, collaboration, and relationship cultivation with external partners.
• Provide administrative support to various committees and working groups, including coordinating meetings, recording minutes, and providing strategic counsel and guidance.

Ottawa, Ontario, Canada

• Provides input and direction in the planning and development of multiple Ontario Health Team-Équipe Santé Ontario projects; chiefly to improve supports for frail older adults and adults with mental health and.
• Develops structure frameworks to guide planning, development, implementation, and ongoing monitoring for individual projects.
• Collaborates with a working group of system experts to support initial thinking and project planning, re-design, implementation, and ongoing quality improvement activities.
• Coordinates and assess current local health-care system in collaboration with working group (i.e., OHT-ÉSO partners, community-based healthcare providers, primary care, and clients) for purpose of identifying gaps and.
• Delivers high-quality research and planning and provides leadership to the development of OHT-ÉSO initiatives.
• Facilitates and contributes to effective stakeholder meetings related to planning, assessing impact of planning, recommendations, and decision-making.

Ajax

• Evaluated and reported on operational efficiency for healthcare, community-based, and not-for-profit organizations
• Led completion of small to large-scale projects from planning to execution
• Developed and implemented quality improvement plans aligned with organizational goals
• Created innovative curriculum material for the Recovery College Wellness Centre at CMHA Durham
• Developed client-centered programs for individuals with mental illness and addictions concerns
• Recommended strategies to improve team engagement, addressing methods to change knowledge, attitudes and behaviours, such as handbook content, newsletter articles, member outreach interventions, and member focus groups

Ajax, Canada Area

• Ensured teams met timelines and deliverables
• Prepared and maintained high-quality project artifacts and presentations
• Communicated plans, risks, and issues with stakeholders
• Built and managed relationships with stakeholders and teams
• Assisted Principal Consultant with administrative functions
• Managed day-to-day activities for the Principal Consultant

• Focal point for Portfolio activities
• Supported Team Lead in roadmap development and charting
• Coordinated and facilitated portfolio meetings, ensuring timely distribution of materials
• Identified improvements in existing processes to support portfolio management
• Prepared visual representations demonstrating portfolio values and capabilities for executive team presentations
• Built and maintained stakeholder relationships with interdisciplinary healthcare providers

Canada

• Provided office support for members of the Senior and Regional Management Team
• Organized and maintained department records
• Created operational spreadsheets, drafted, and reviewed contracts
• Liaised with and directed clients
• Answered and fielded calls to appropriate department
• Scheduled meetings for executive team

Canada

• Monitors service performance metrics to ensure service levels are met or exceeded
• Conducted operational duties to efficiently run the floor
• Developed, trained and lead new staff
• Identified and proactively addressed client issues
• Documents incidents, initiates and facilitates post incident reviews
• Developed, maintained and demonstrated practical knowledge on our products

Toronto, Canada Area

• Provided support to customer queries in English & French
• Managed a high-volume workload in a fast-paced environment
• Addressed inquires via telephone, email, and fax, documented information comprehensively
• Addressed, analyzed and resolved customer concerns
• Provided effective product knowledge on services rendered
• Anticipated needs of end-users, proactively worked towards resolving concerns

Canada

• Implemented Applied Behaviour Analysis while working on daily incidental with children.
• Participated in family assessments and interviews
• Facilitated and Co-organized the Sibling Support Group
• Monitored organized activities and group counselling sessions
• Monitored, tracked and documented identified behaviours
• Tracked progress of clients

Toronto, Canada Area

• Organized online files, architectural, structural, mechanical, and electrical blueprints
• Received incoming calls, addressed inquires and concerns from architects, mechanics, and other trtrades professionals
• Problem solved and navigated system glitches
• Maintained and updated confidential records in the system
• Assisted with planning projects
• Prepared and e-mailed invoices to clients

Bachelor Of Arts - Ba, Psychology And Dramatic Arts

Course, Addictions And Mental Health

Psychology

Activities and Societies: Completed four psychology courses in French that contributed to B.A Psychology degree.

Pmp, Project Management