Shaina Smith Email & Phone Number

Establish a partnership with each member of the Sales Team to maximize selling time, ensure accurate orders, achieve high levels of customer satisfaction and ultimately be a strong contributor to the achievement of department and company sales volume goals. Apply excellent attention to detail and organizational skills, expertise in sales relations, ability to anticipate needs and comprehensive product knowledge to act as a true extension of the Sales Team.(Other duties may be assigned or changed to meet business needs) Generate special sample, catalog, follow up and general business letters. Confirm and input orders such as ribbons, inserts and badge holders. Includes Interacting with client and vendors as needed to finalize the order. Interact with vendors to discuss production, sample requests, shipping, vendor errors and other pertinent issues. Investigate order discrepancies with vendors and other customer satisfaction issues to assist Sales team employees in resolution. Situations and products will evolve with experience. Provide sales and product expertise for overflow and bounced calls from Sales Team where immediate assistance is required and the Sales Team is not immediately available, offering a seamless transition to the sales process whenever possible. Provides support and assistance to fellow team members/departments, as needed, in order to meet company/team goals including but not limited to assisting with incoming queue calls Complete any projects assigned by the Sales Manager including but not limited to weekly and monthly reports, data entry, prospect mailings and any other sales support functions that may arise, as staffing requirements and business evolution dictate. Act as a primary customer resource for calls, e-mails, and voice mails when a Sales Team member is out of the office.

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  Art Institute Of Novi

  Culinary Arts/Chef Training