Shaina Stark Email & Phone Number

Riverwoods, Illinois

• Train and oversee new staff members on Beverage Cart Attendant responsibilities• Provide exceptional levels of service to club members by serving beverages and snacks, responsible for keeping beveragecart stocked and clean throughout shift, record transactions, follow golf etiquette• Create relationships with members to provide positive experiences

• Handle a high volume of inbound calls (20-35 per day) from client’s employees to answer questions, provide information, enforce compliance rules, and solve complex HR related issues regarding pension benefits.• Administer calls from employees from 7 clients• Process transactions including electing pension commencement, tax withholdings, direct deposit information, & other sensitive details• Create and update files in database while communicating with third parties to research and assist customers on inquiries

Deerfield, Illinois, United States

• Greeted and assisted residents with questions, needs, and requests• Scanned and uploaded sensitive documents to residents’ personal accounts• Organized and scanned an average of 50-75 incoming packages in the package room per day• Sent out messages and news to 450 residents through Mobile Doorman• Answered telephone and direct calls regarding resident needs and prospective resident questions

Bachelor'S Degree, Communication, General

3.68/4.0 GPA

Education record

High School Diploma