Shaina Stark Email & Phone Number

Riverwoods, Illinois

• Train and oversee new staff members on Beverage Cart Attendant responsibilities
• Provide exceptional levels of service to club members by serving beverages and snacks, responsible for keeping beveragecart stocked and clean throughout shift, record transactions, follow golf etiquette
• Create relationships with members to provide positive experiences

• Handle a high volume of inbound calls (20-35 per day) from client’s employees to answer questions, provide information, enforce compliance rules, and solve complex HR related issues regarding pension benefits.
• Administer calls from employees from 7 clients
• Process transactions including electing pension commencement, tax withholdings, direct deposit information, & other sensitive details
• Create and update files in database while communicating with third parties to research and assist customers on inquiries

Deerfield, Illinois, United States

• Greeted and assisted residents with questions, needs, and requests
• Scanned and uploaded sensitive documents to residents’ personal accounts
• Organized and scanned an average of 50-75 incoming packages in the package room per day
• Sent out messages and news to 450 residents through Mobile Doorman
• Answered telephone and direct calls regarding resident needs and prospective resident questions

Bachelor'S Degree, Communication, General

3.68/4.0 GPA

Education record

High School Diploma