Shaina Clark Email & Phone Number

Team Leadership and Coaching:○ Meet objectives (personal and/or team objectives) as outlined in the ManagedCare Operations Monthly Objectives.○ Coach and support team members, to ensure objectives are met, and alignmentwith team, department, and company goals.○ With management support, lead regular feedback and development sessionswith team members to address areas of improvement and acknowledgeaccomplishments.Operational Oversight:○ Oversee the Michigan… Show more Team Leadership and Coaching:○ Meet objectives (personal and/or team objectives) as outlined in the ManagedCare Operations Monthly Objectives.○ Coach and support team members, to ensure objectives are met, and alignmentwith team, department, and company goals.○ With management support, lead regular feedback and development sessionswith team members to address areas of improvement and acknowledgeaccomplishments.Operational Oversight:○ Oversee the Michigan Remote office operations, including but not limited to:vendor appointments, compliance audits (in partnership with compliance), andstaffing needs to ensure that the office is staffed at all times.○ Ensure portal request management is efficient and that tickets are completedtimely and that targets are met.○ Oversee billing and claims projects and ensure timely resolution of tickets.○ Resolve routine issues with health plans in accordance with the department’sservice level agreements.○ Manage and support projects related to network implementation, policy changes,and overall operational improvements.○ Facilitate monthly or quarterly payer meetings, in-services, and training sessionsto address issues related to claims reimbursement and health plan processes.Reporting and Analytics:○ Provide customized reporting as required, ensuring accuracy and timeliness in alldata shared with stakeholders.○ Use data analytics tools (e.g., Access, SQL, Excel) to support decision-makingand improve processes. Show less

Asheville, North Carolina, United States

Asheville, North Carolina, United States

• Responsible for regional communications and business development for a rural, 8 county service area with coordination along local, state, and national programs/policies to implement innovative strategies related to grant priorities• Lead a project team of 9 staff members including project management, stafftraining/evaluation and supervision and strategic planning• Coordinate and support implementation of evidence-based policies, systems and environmental changes that include… Show more • Responsible for regional communications and business development for a rural, 8 county service area with coordination along local, state, and national programs/policies to implement innovative strategies related to grant priorities• Lead a project team of 9 staff members including project management, stafftraining/evaluation and supervision and strategic planning• Coordinate and support implementation of evidence-based policies, systems and environmental changes that include prevention programming, rural community collaboration and integrated population health services• Manage a $867,000 yearly budget – tasks include budget oversight, expenditure reporting and other related administrative responsibilities• Facilitate the continued development of the MountainWise brand for external communications and partner engagement• Evaluate program deliverables, recommend modifying existing project outlays and/or develop new initiatives• Build relationships with key stakeholders in local universities, government and county agencies and the community across the region to promote cohesion and communicate shared outcomes Show less

Waynesville, North Carolina

• Responsible for regional communications and business development for an 8-county service area• Develop marketing materials for program recruitment, retention and engagement• Coordinate projects from start to finish with procurement of estimates, PO and invoices• Support project development for various program and grant deliverables• Track projects and budgets through the development of an Excel spreadsheet designed to show both project timelines and development of… Show more • Responsible for regional communications and business development for an 8-county service area• Develop marketing materials for program recruitment, retention and engagement• Coordinate projects from start to finish with procurement of estimates, PO and invoices• Support project development for various program and grant deliverables• Track projects and budgets through the development of an Excel spreadsheet designed to show both project timelines and development of communications campaigns Show less

Franklin, Nc

The purpose of the MDPP initiative is to create healthier communities by:• Engaging at risk populations for participation in Diabetes Prevention Programs (DPP)• Screening at risk populations for pre-diabetes• Referring to Diabetes Prevention Programs • Offering the Diabetes Prevention Program to minority communities within Region 1Key Responsibilities:• Engaged diverse partnerships to expand the NC Minority Diabetes Prevention Program across Region 1•… Show more The purpose of the MDPP initiative is to create healthier communities by:• Engaging at risk populations for participation in Diabetes Prevention Programs (DPP)• Screening at risk populations for pre-diabetes• Referring to Diabetes Prevention Programs • Offering the Diabetes Prevention Program to minority communities within Region 1Key Responsibilities:• Engaged diverse partnerships to expand the NC Minority Diabetes Prevention Program across Region 1• Collaborated with local health departments and community organizations to screen at-risk populations for pre diabetes• Provided technical assistance related to local sites offering the National Diabetes Prevention Program (DPP)• Developed community-based budgets for strategic distribution of grant funds• Conducted a targeted marketing campaign developed to address health disparities and ensure priority population engagement Show less

Franklin, Nc

• Responsible for maintaining community relationships with diverse donor groups (i.e. area churches, businesses and civic groups)• Demonstrated ability to network with local relief agencies to provide assistance to the families in need in Macon County (Franklin, NC)• Developed $425,000 program based budget with Finance Committee • Proven ability to recruit, train and provide feedback 12 staff, as well as, 40+ volunteers through day-to-day leadership within the workplace•… Show more • Responsible for maintaining community relationships with diverse donor groups (i.e. area churches, businesses and civic groups)• Demonstrated ability to network with local relief agencies to provide assistance to the families in need in Macon County (Franklin, NC)• Developed $425,000 program based budget with Finance Committee • Proven ability to recruit, train and provide feedback 12 staff, as well as, 40+ volunteers through day-to-day leadership within the workplace• Responsible for direct management of volunteers and staff at the CareNet office and the Thrift Store location respectively• Managed a team of staff and volunteers to distribute approximately $280,000 through the Macon County Department of Social Services Emergency Heat Assistance Funds • Implemented new procedures for expediting client assistance through the introduction of a new online database program, Charity Tracker• Implemented client choice model for the CareNet Food Pantry• Spearheaded rebranding of CareNet logo, mission statement and website redesign Show less

Master Of Arts - Ma, Communication And Media Studies

Master Of Arts, Communication; Health Communication

Activities and Societies: Communication Graduate Student Association (CGSA).

Bachelor Of Arts Degree, Communication; Public Relations

Activities and Societies: Co-founder of East Carolina Women's Club Basketball.