Shais M. Email & Phone Number

• Preparation & Updating of Network diagram - LAN/WAN topology on Periodic Basis
• Configuration & Validating the Configuration of new network devices prepared by L2 Egg
• Syslog analysis & Preparing Action Plan for Critical Alerts to Resolve the Issues
• Managing the shift roster.
• Good Knowledge of Incidents Management & Change management
• Coordination with vendors for escalation

Bengaluru Area, India

• Proficiently manage remote configuration and intricate troubleshooting of diverse network devices, encompassing Cisco Nexus series (5k, 7k, 9K), ASR, 6500, and 4500, as well as Juniper devices (Mx, QFX, Ex), a.
• Mastery of network management tools including HP Operations Manager, HP OMI, HP NNMI, HP Network Automation, NNMI QA SPi, NNMI Traffic SPi, NNMI Metrics SPi, HP Operations Orchestrator, and analogous toolsets such as.
• In-depth command over diverse routing protocols (BGP, OSPF, IPv6, EIGRP, DMVPN, IPSEC), with a special emphasis on supporting extensive MPLS-based Wide Area Networks (WAN), ensuring robust network connectivity.
• Spearheading the team through proactive self-direction, driving continuous enhancement across operational processes within the Global Operations Center (GOC).
• Skillfully developing and integrating standardized desktop instructions in alignment with service desk protocols, creating a cohesive approach across the GOC team.Elevating the GOC's operational capacity by expanding.
• Pioneering proactive problem management strategies, identifying potential issues in advance, and delivering inputs to the Problem Management team for swift and effective resolutions.

Bengaluru, Karnataka, India

• Expert Implementation and Troubleshooting Support
• Spearhead the implementation of HPE networking solutions while delivering comprehensive troubleshooting support to both HPE customers and engineers in various domains of HPE Networking and associated realms.Network.
• Oversee, administer, and govern customer network configurations with precision. Exhibit exceptional technical leadership in the effective management of intricate technical challenges, closely collaborating with end.
• Formulate and execute comprehensive action plans for the meticulous investigation and resolution of intricate and multifaceted issues. Communicate these strategies clearly to engineering teams, clients, and pertinent.
• Engage actively in after-hours remote support schedules, ensuring seamless assistance to customers beyond standard operational hours.Initiation of Product Enhancement Projects
• Identify and actively contribute to projects aimed at enhancing product support, elevating customer satisfaction levels, and streamlining team efficiency.Enhancement of Team Performance

Bengaluru Area, India

• Proficient Implementation and Technical Support Leadership
• Lead the strategic implementation of HPE networking solutions while providing comprehensive troubleshooting expertise to HPE customers and engineers across various domains of HPE Networking and its related.
• Direct the operation, administration, and governance of customer network setups with meticulous precision. Display exceptional technical leadership in effectively managing intricate technical challenges, fostering.
• Craft and execute comprehensive action plans designed for the thorough investigation and resolution of intricate and multifaceted issues. Communicate these strategies with utmost clarity to engineering teams.
• Actively participate in after-hours remote support rotations, ensuring uninterrupted assistance for customers beyond conventional operational hours.Initiation of Product Enhancement Initiatives
• Identify and proactively contribute to projects dedicated to enhancing product support, elevating customer satisfaction levels, and optimizing team efficiency.Elevation of Team Performance

Greater Bengaluru Area

• Employ sophisticated network monitoring tools such as NNMI, IMC, and PCM to meticulously monitor the entire network, while meticulously maintaining a comprehensive Visio documentation database detailing network topology.
• Configure SNMPv3 protocols for precise network monitoring through NNMI, enhancing network visibility and management capabilities.
• Skillfully configure dot1x on H3C switches, enhancing network security measures through meticulous implementation of access controls.
• Diligently maintain a comprehensive repository of network device documentation, while performing scheduled backups of device configurations on a weekly basis.
• Establish effective collaboration with vendors within Axis Bank Data Center, including Palladian, Clover, TCS, Wipro, and Axis Bank staff, to ensure cohesive and efficient operations.
• Skillfully prepare detailed network diagrams, offering clear visual representations of the network infrastructure and enhancing strategic planning.

Multiple Locations

• Diligently maintain accurate documentation encompassing daily work activities.
• Establish and uphold a comprehensive Visio documentation repository capturing intricate network topology.
• Exhibit proficiency with H3C (HP) Core Switch models including S7510E, S5800E, S5500E, and S5120, Fortinet Firewalls, Juniper Router J4500, and Catalyst Switches 2900.
• Engage effectively with customers to proactively resolve issues and fulfill change requests, nurturing positive client interactions.
• Employ meticulous analysis to assess link utilization and performance, swiftly identifying network failures and compiling detailed fault analysis reports.
• Configure network links within the IMC NMS Server for streamlined network management.

Bca, Computers Applications It, A

Higher Secondary, Commerce