Shais M. Email & Phone Number

• Preparation & Updating of Network diagram - LAN/WAN topology on Periodic Basis• Configuration & Validating the Configuration of new network devices prepared by L2 Egg• Syslog analysis & Preparing Action Plan for Critical Alerts to Resolve the Issues• Managing the shift roster.• Good Knowledge of Incidents Management & Change management• Coordination with vendors for escalation• Preparing & validation of Root Cause Analysis• Review of Network Device Hardening Mechanism On Periodic Basis• Configure and Troubleshooting routing protocols like IGRP, EIGRP and OSPF• Configuring and troubleshooting the Cisco switches.• Assigning severity to the Incidents logged based on the definition.• Second level analysis (investigating problems) and closure of known and low priority security incidents.• Logging Problem Ticket for unresolved Incidents with Technical Service• Sending Security Alert messages on newly found vulnerabilities• Installation of security patches & bug fixes on High Critical Devices• System health checks for all Network devices & Action plan for any issues or Observations

Bengaluru Area, India

• Proficiently manage remote configuration and intricate troubleshooting of diverse network devices, encompassing Cisco Nexus series (5k, 7k, 9K), ASR, 6500, and 4500, as well as Juniper devices (Mx, QFX, Ex), a comprehensive range of McAfee network security solutions, Checkpoint firewalls, F5 Load balancers, IPS (Mcafee), and Wan Optimizers (Riverbed).• Mastery of network management tools including HP Operations Manager, HP OMI, HP NNMI, HP Network Automation, NNMI QA SPi, NNMI Traffic SPi, NNMI Metrics SPi, HP Operations Orchestrator, and analogous toolsets such as Tivoli or BMC, enabling seamless orchestration and optimization.• In-depth command over diverse routing protocols (BGP, OSPF, IPv6, EIGRP, DMVPN, IPSEC), with a special emphasis on supporting extensive MPLS-based Wide Area Networks (WAN), ensuring robust network connectivity.• Spearheading the team through proactive self-direction, driving continuous enhancement across operational processes within the Global Operations Center (GOC).• Skillfully developing and integrating standardized desktop instructions in alignment with service desk protocols, creating a cohesive approach across the GOC team.Elevating the GOC's operational capacity by expanding the scope and intricacy of tasks, thus alleviating the workload on the Tier 3 Data team.• Pioneering proactive problem management strategies, identifying potential issues in advance, and delivering inputs to the Problem Management team for swift and effective resolutions.• Effective orchestration of vendor engagements as required to resolve incidents within the global Data environment, ensuring prompt and efficient solutions.• Methodical execution of planned Data environment activities, fostering seamless integration and optimal functionality.• Skillful management of day-to-day configuration tasks encompassing Move, Add, Change, Delete (MACD) requests, while ensuring the seamless onboarding of network infrastructure into GOC monitoring tools.

Bengaluru, Karnataka, India

Expert Implementation and Troubleshooting Support• Spearhead the implementation of HPE networking solutions while delivering comprehensive troubleshooting support to both HPE customers and engineers in various domains of HPE Networking and associated realms.Network Setup Operation and Governance• Oversee, administer, and govern customer network configurations with precision. Exhibit exceptional technical leadership in the effective management of intricate technical challenges, closely collaborating with end customers, as well as HPE's remote and field support teams.Strategic Issue Resolution and Action Planning• Formulate and execute comprehensive action plans for the meticulous investigation and resolution of intricate and multifaceted issues. Communicate these strategies clearly to engineering teams, clients, and pertinent management entities.Responsive After-Hours Support Participation• Engage actively in after-hours remote support schedules, ensuring seamless assistance to customers beyond standard operational hours.Initiation of Product Enhancement Projects• Identify and actively contribute to projects aimed at enhancing product support, elevating customer satisfaction levels, and streamlining team efficiency.Enhancement of Team Performance• Contribute decisively to the advancement of team performance, quantitatively measured through the team's Business Fundamentals Tables (BFT).Effective Stakeholder Communication• Demonstrate exceptional communication skills by effectively engaging with both technical and non-technical stakeholders, ensuring clear and concise dissemination of pertinent information.ITIL-Driven Management Participation• Play a pivotal role in fostering ITIL-based change management, problem management, and incident management practices, thereby ensuring the adoption of industry best practices and contributing to the overall operational excellence of the team.

Bengaluru Area, India

Proficient Implementation and Technical Support Leadership• Lead the strategic implementation of HPE networking solutions while providing comprehensive troubleshooting expertise to HPE customers and engineers across various domains of HPE Networking and its related spheres.Network Infrastructure Oversight and Governance• Direct the operation, administration, and governance of customer network setups with meticulous precision. Display exceptional technical leadership in effectively managing intricate technical challenges, fostering close collaboration with end customers and HPE's remote and field support teams.Strategic Issue Resolution and Action Plan Formulation• Craft and execute comprehensive action plans designed for the thorough investigation and resolution of intricate and multifaceted issues. Communicate these strategies with utmost clarity to engineering teams, clientele, and pertinent managerial entities.Responsive After-Hours Support Engagement• Actively participate in after-hours remote support rotations, ensuring uninterrupted assistance for customers beyond conventional operational hours.Initiation of Product Enhancement Initiatives• Identify and proactively contribute to projects dedicated to enhancing product support, elevating customer satisfaction levels, and optimizing team efficiency.Elevation of Team Performance• Make substantial contributions to the advancement of team performance, quantitatively assessed through the team's Business Fundamentals Tables (BFT).Effective Engagement with Stakeholders• Showcase exceptional communication prowess by proficiently interacting with both technical and non-technical stakeholders, ensuring the seamless dissemination of vital information in a clear and concise manner.

Greater Bengaluru Area

• Employ sophisticated network monitoring tools such as NNMI, IMC, and PCM to meticulously monitor the entire network, while meticulously maintaining a comprehensive Visio documentation database detailing network topology.• Configure SNMPv3 protocols for precise network monitoring through NNMI, enhancing network visibility and management capabilities.• Skillfully configure dot1x on H3C switches, enhancing network security measures through meticulous implementation of access controls.• Diligently maintain a comprehensive repository of network device documentation, while performing scheduled backups of device configurations on a weekly basis.• Establish effective collaboration with vendors within Axis Bank Data Center, including Palladian, Clover, TCS, Wipro, and Axis Bank staff, to ensure cohesive and efficient operations.• Skillfully prepare detailed network diagrams, offering clear visual representations of the network infrastructure and enhancing strategic planning.• Precisely configure network devices to align with customer requirements, while implementing rigorous security measures including dotx, port security, ACL, SFTP, SNTP, SNMP, IP-MAC binding, syslog, proxy-ARP, and DHCP snooping.• Exhibit adeptness in troubleshooting network device issues, while maintaining and managing EVA storage systems to ensure seamless data accessibility.• Effectively liaise with HP remote support teams, ensuring swift case logging and resolution for Level 3 support and hardware-related concerns.• Proficiently manage the network infrastructure, encompassing 72 switches (H3C, Juniper EX series, Cisco, Brocade, HP ProCurve), and remotely oversee the corporate office of Axis Bank located in Mumbai Worli.• Take on the pivotal role of managing the intricate network of Axis Securities E-Broking, ensuring uninterrupted and secure operations for critical financial services.

Multiple Locations

• Diligently maintain accurate documentation encompassing daily work activities.• Establish and uphold a comprehensive Visio documentation repository capturing intricate network topology.• Exhibit proficiency with H3C (HP) Core Switch models including S7510E, S5800E, S5500E, and S5120, Fortinet Firewalls, Juniper Router J4500, and Catalyst Switches 2900.• Engage effectively with customers to proactively resolve issues and fulfill change requests, nurturing positive client interactions.• Employ meticulous analysis to assess link utilization and performance, swiftly identifying network failures and compiling detailed fault analysis reports.• Configure network links within the IMC NMS Server for streamlined network management.• Design and establish GRE tunnels across multiple branches in India, diligently monitoring their functionality on a daily basis.• Successfully implement network infrastructure for Edelweiss NOC, comprising 240 access layer switches, 40 Distribution Switches, 2 Core switches, 2 FortiGate firewalls, 2 Juniper core routers, and 2 Juniper internet routers.• Monitor routers and switches for crucial parameters such as up/down status and CPU/memory utilization.• Provide proficient L2 support and oversee onsite operations and maintenance teams.• Utilize the HP IMC NMS system to diligently monitor the network infrastructure.• Implement configuration changes in network devices to meet specific customer requirements.• Methodically compile daily reports, monthly call reports, network diagrams, and project-related documentation.• Regularly back up network device configurations on a weekly basis, ensuring data integrity.• Organize and coordinate the work schedule for the O&M team, optimizing operational efficiency.

Bca, Computers Applications It, A

Higher Secondary, Commerce