Shaistha Afreen Email & Phone Number

United States

• Adept at extracting firewall backups and implementing IP bans on Palo Alto firewall and Azure.• Expertise in switch configurations and backups.• Proficient in addressing off-hour issues related to Exchange, SharePoint, Office 365, O365 MFA, Palo Alto Firewalls, server patches, and VMware and Azure patches.• Demonstrated skill in managing user setups and removals using Active Directory and administering Office 365.• Accomplished in remote troubleshooting and hardware repair for… Show more • Adept at extracting firewall backups and implementing IP bans on Palo Alto firewall and Azure.• Expertise in switch configurations and backups.• Proficient in addressing off-hour issues related to Exchange, SharePoint, Office 365, O365 MFA, Palo Alto Firewalls, server patches, and VMware and Azure patches.• Demonstrated skill in managing user setups and removals using Active Directory and administering Office 365.• Accomplished in remote troubleshooting and hardware repair for various devices, including printers, scanners, desktops, and laptops.• Effective in organizing servers and innovative tools.• Responsible for maintaining structured server systems, including file servers, VPN portals, intrusion detection frameworks, regulated servers, and desktop computers, addressing daily break-fix issues. Show less

United States

• Collaborated with the IT department to deliver technical support to clients, addressing and resolving hardware and software issues associated with computers, printers, and servers.• Proficiently executed the installation and configuration of software applications and hardware components.• Maintained meticulous records of customer interactions and the solutions provided, utilizing the Salesforce platform for efficient tracking.• Actively engaged in team meetings and training… Show more • Collaborated with the IT department to deliver technical support to clients, addressing and resolving hardware and software issues associated with computers, printers, and servers.• Proficiently executed the installation and configuration of software applications and hardware components.• Maintained meticulous records of customer interactions and the solutions provided, utilizing the Salesforce platform for efficient tracking.• Actively engaged in team meetings and training sessions to stay abreast of emerging technologies and industry best practices. Show less

Narayankhed, Telangana, India

Master'S Degree, Computer Science

Bachelor Of Technology - Btech, Information Technology

Education record