As a Quality Analyst, my role is centered on ensuring exceptional customer service and support for Google Ads clients. By analyzing customer service performance, I help maintain a high standard of excellence and ensure adherence to Google's policies and procedures. I collaborate with cross-functional teams to identify areas for improvement, provide feedback to agents, and recommend actionable strategies that enhance both individual and team performance.Apart from this, I also focus on generating detailed reports and conducting quality analytics to track agent performance and customer satisfaction trends. Additionally, I compile and analyze quality data, focusing on report generation and extracting insights from various customer touch points to create comprehensive performance reports. With advanced pivot table and Excel techniques, I efficiently organize, summarize, and present quality data, which is crucial for identifying trends and performance gaps.

Did anchoring of the different residential and commercial projects for Youtube videos. Wrote scripts and did voice overs for various projects related videos. Took interviews of the owners/concerned head of the department etc. for their projects.

Experience in ticker department, where breaking news and ticker news is written. Also handled Headline department, where I was writing headlines, gave the trimmed audio and visuals from the raw feed sources. I was also a part of “Aap Ki Adalat by Rajat Sharma” show.

I was writing content for various domains like websites, company profile, industries, etc.