Working as Technical Supervisor (senior Solution Architect and principal solution consultant) in Networks/IT Core Processing Applications (CPS)/ Revenue Management Services(RMS)/ Service Delivery Framework (SDF).The main responsibilities/projects are appended below; SDF SPOC for STC IT Core Digital Transformation for SM/COM-SOM/IN subsystems on OpenShift Cloud Environment in collaboration with Tata Consultancy Services (TCS). Collaboration with Tech-Mahindra/COMVIVA as STC Subscription Lifecycle Management (SLM) SME (Subject Matter Expert). Digital Evolution Capabilities (DEC): Uplifting and enhancement of all IT SDF footprints including Subscription Manager (SM), Promotions Framework, Real-Time Renewal Application (RTRA), Business Process Management (BPM), Ericsson MultiMediation (EMM F&E, EMM OLM/Services). SPOC for STC Evolution to Enterprise Catalogue ECM and PLM. SDF SPOC to implement STC Data Protection & CITC/Cybersecurity Regulations and Controls. Technical Consultant for STC Unified Real-Time Rating and Charging (URRC) Project. The project aimed to migrate all STC postpaid flows and subscribers to SDF/CS platforms for real-time rating, charging, discovery, and SLM functionalities. Lead Architecture Designer of EBU Promotion Framework built on top of (ECM/PFF). STC VMM (Virtual Marketing Master) and Referral Solution Design. Advanced Self Care (AI-based troubleshooting of customers' complaints through CC Portal). Reduction in Customer Care CAPEX/OPEX in addition to better customer experience (CEX). STC BPM (Business Process Management) Tool Enhancement. BDV Auditor and NFTS Admin for all SDF projects. (Costing and budgeting) Enabling Mobility Growth Products (Direct Carrier Billing i.e., DCB) on MySTC Application. CDR Validation Reconciliation with Revenue Assurance and Fraud Management (RAFM). STC Landing Pages Evolution to MySTC and SDF MSDP phaseout. STC SAWA Product Portfolio (SPP) Enhancements.

Worked as Solution Architect/IN Design Consultant for Huawei STC NGIN/Mobile VAS Project.Main responsibilities are appended below; RFP/RFQ evaluation and drafting Technical Proposal (TP) based on RFP. Statement of Compliance (SOC) evaluation and verification. Statement of Work (SoW) drafting and Sign Off with Customer. High-Level Design (HLD) Preparation, Review, and Sign Off. PAT/UAT/ATP Documentation Review and Acceptance. Coordination with STC IN Design Team for Requirement Gathering and Solution Design. Responsible for Solution Engineering/ Design of Huawei NGIN/OCS/SDP and Mobile VAS like SB, LRN, GR, CVPN, MNTS, STC JOOD, USSD VAS, IMS, and RBT.

Worked as Operations Manager in Managed Services and responsible for Intelligent Networks Back Office and Front Office operations on Telenor Pakistan project catering to over 40M subscribers. Main duties are appended below; Maintaining SLA compliance (100%) and ensuring agreed Network Availability (99.999%) of IN and Recharge Platforms serving over 40 million subscribers. Supervising emergencies on live IN and supporting platforms (Voucher Recharge / PoS Recharge / Network Fault Monitoring / Call History Records / TMDs / Backup & Recovery Servers). Planning system upgrades / rollout of new services in close liaison with CARE (Second Line Maintenance), product line engineers, and the customer (Telenor Pakistan). Monitoring and optimizing KPI - Key Performance Indicators. Developing best practices to facilitate Customer Focus and reduce Time-to-Market in end-to-end project delivery within the MS scope and ensuring agreed quality standards. Leading Operational Excellence portfolio with cross-functional visibility including IN, Core NT, and IP. Designing disaster recovery and risk mitigation strategy. Developing training materials for effective knowledge management and dissemination across teams. Resource planning and workload optimization. Managing MS teams (17 resources) in remote regions (Karachi / Lahore / Islamabad). Designing effective workload management techniques to maintain Work-Life balance Developing best practices for daily network operations and business process remodeling. Training and development and performance appraisal of team. Structured analytical reporting of network performance KPIs to customer.

Worked as IN Team Lead and responsible for Intelligent Networks operations for Telenor Pakistan Manged Services Project. Main responsibilities are appended below; Supervision of Daily Operations and Scheduled Tasks. Solution and Sales Support for various sales proposals/projects/change requests. Software Updates for IN @vantage (SUF, Hotpatch, etc.), ServiceXpress (SX), EservGlobal (Ferma) Platforms and services. Critical Hardware Replacements on Prime Power 900 (PW900),Prime Power 1500 (PW1500) and Maramba machines. Integration of mobile money / mobile commerce solution with IN platforms. Integration of IN with SS7 networks such as MSC/HLR/GPRS, etc and IP network including charging gateways and other VAS/IT nodes on SIEMENS payment plug-in interface(PPI). Integration of IN with SX systems (CHRIS,Xbonus,TMD), EservGlobal-Ferma systems (VOMS,RESP,USSD gateway ,IVR-SMSC) and @commander. Coordination with third party VAS equipment/systems including Charging Gateway (CGW) and other VAS payment clients. Subscriber Migration Planning for @dvantage C@Once Platform. Understanding of NSN C@Once Select and Unified solution portfolios. Understanding of IMS and NGIN based systems for FMC and future oriented networks. Handled the following System/Service:Charge@oncev1.3 ( 20 x IN@vantage 7.6.2 platform on PW1500/900/MARAMBA machine) 6 x @commander 10 with B&R Server3 x B&R stand alone servers Mulit sever CHRISXpress, 4 x Xbonus and 6 x TMD systemseSG (Ferma) systems: 3VOMS, 3 x Resp, 5 x pResps, 10 x IVR with SMS engine and 20 x USSD gateways catering to voucher Online and Payment (E-Load, PassAload and Voucher DTMF )Recharge / Charge services.

Worked as Intelligent Networks (IN) Lead Engineer in the Technical Support Department (TSD) of Application and Software Domain (A&S) and was responsible for Intelligent Network operations and support for the PTCL CIN Project. The main responsibilities are appended below; System analysis and design of Huawei CDMA IN (CIN/OCS). PTCL CIN Solution Delivery and Support; consisting of 6 SCPs, SMP, CMP,OAM Server, RBI, Report Server, FEP, DACP, and USAU and independently performed the Fault and Solution Management of IN platform, service,IP, Power and Hardware. Planning and executing system upgrades. IIN to ENIP platform upgrade and Service Upgrade (PPS, VPN, WIPT, FPH) on 6 SCP platforms in a single night in coordination with remote HQ and R&D support. Liaising with regional, HQ and R&D SMEs for critical fault handling and resolution. Software Installation, configuration, debugging and Solution Engineering. Hardware Installation and Commissioning. Fault management and system troubleshooting. Liaising with cross-functional teams for integration and troubleshooting. Hardware replacements on IBM, SUN and Huawei USAU platforms. On site and 24x7 emergencies on call support to PTCL CIN. Integration of RBI with ZTE BNCC (Billing and Customer Care). Coordination and successful negotiation with PTCL management in PTCL HQ Islamabad for PAC/FAC payments.