Shaji Rasheed Email & Phone Number

Worked as the head of Project management team that includes the BD, Graphics team, Process development, Marketing (Conventional/Digital) Assisted 20 SMEs in set up, both in India & UAE & find suitable local partner across diverse industries such as beauty, healthcare, technology, tourism and banking. Reduced customer acquisition cost by 40% by implementing very focused marketing campaigns. Successfully exceeded sales targets by 30% and driven revenue through efficient sales… Show more Worked as the head of Project management team that includes the BD, Graphics team, Process development, Marketing (Conventional/Digital) Assisted 20 SMEs in set up, both in India & UAE & find suitable local partner across diverse industries such as beauty, healthcare, technology, tourism and banking. Reduced customer acquisition cost by 40% by implementing very focused marketing campaigns. Successfully exceeded sales targets by 30% and driven revenue through efficient sales planning. Key role in launching CRM to better track marketing campaigns, sales opportunities and after-sales support. Acquired 60 new clients and maintained healthy business relationship with them.Responsibilities:• Manage Project Delivery of consulting & Digital Marketing services offered by Prizmatx Solutions across industries.• Study company profile and operations to understand their marketing needs in the UAE market.• Devise effective Project Management plans, lead customer engagements and promote the company products/services.• Implement effective sales promotion plans and acquire maximum number of accounts in specific markets leveraging extensive market knowledge.• Maintain awareness of competitors’ activities and developments in the marketplace; accordingly revise sales and business plans to achieve sales objectives.• Lead efforts to develop and maintain company’s competitive position in the market while ensuring the brand value to ensure market share growth and profitability enhancement.• Develop and maintain healthy business relations with clients and potential new customers to increase revenues and optimize customer experience; assess and address customers’ issues/concerns to ensure complete customer satisfaction.• Render advice on branding, positioning, communications and other marketing issues.• Guide the account or project manager in executing the management plan for the assigned projects. Show less

Sultanate Of Oman

 Successfully improved the customer retention rate to 90% through exceptional customer service delivery. Significantly increased products sales by 25% with existing customers by building trusted relationship with them. Constantly recognized as Best Performing Customer Service Representation.Responsibilities: • Managed all customer service operations including providing each customer courteously with information on the offered products and services by the… Show more  Successfully improved the customer retention rate to 90% through exceptional customer service delivery. Significantly increased products sales by 25% with existing customers by building trusted relationship with them. Constantly recognized as Best Performing Customer Service Representation.Responsibilities: • Managed all customer service operations including providing each customer courteously with information on the offered products and services by the company.• Identified potential markets, sales channels, Distribution channels, competition and propose effective sales strategy plan for account expansion & Logistic arrangements.• Provided exceptional project management services to customers, responded to their requests and inquiries, made recommendations about the products and services, and resolved their complaints or any discrepancies.• Assisted clients in making right decisions with their product selection and explained the services & offers to them.• Promoted the products and services to existing customers, generated leads and secured new business for the company; executed industry best customer service practices at the branch; managed cross-selling of the products & services.• Supported operational activities including inventory management, escalated service requests, managing special projects.• Maintained appropriate documents and records for all business transactions. Show less

Dubai. Abu Dhabi, Ksa, Oman, India, Qatar, Europe, Usa Etc

 Promoted &Transferred.  Consistently maintained Project sales volumes, product mixes and selling prices in the company. Strategically retained the company’s top customers by devising and presenting them with product. Distinction of developing a Sales Forecast System that dynamically calculated future sales and constraints. Skillfully increased customers’ interest in new product lines by generating new ideas for sales contests.Responsibilities:• Provided leadership… Show more  Promoted &Transferred.  Consistently maintained Project sales volumes, product mixes and selling prices in the company. Strategically retained the company’s top customers by devising and presenting them with product. Distinction of developing a Sales Forecast System that dynamically calculated future sales and constraints. Skillfully increased customers’ interest in new product lines by generating new ideas for sales contests.Responsibilities:• Provided leadership to the sales and marketing team and directed them to focus on achieving the sales targets for the assigned region and ensured sales activities are in accordance with the business objectives.• Led overall marketing operations including conceiving and developing innovative marketing programs to promote company product and handling promotional activities to support the brand & marketing strategy.• Managed the sales of a wide range of company products to customers, studied market requirements, updated sales representatives on competitors’ activities, and motivated them to achieve sales and business targets.• Driven marketing activities including devising effective marketing strategy, prospecting, identifying and targeting new business, and managing customer relations to generate new business.• Established distribution networks for company products, initiated market research studies, analyzed competitors’ strategies for similar products and accordingly created counter plans to sustain market share for the company.• Monitored and reported on the effectiveness of marketing communications; maintained effective internal communications to ensure that all relevant company functions are kept informed of marketing objectives. Show less

Uae, Oman

Achieved 90% response rate for the customer feedback surveys. Simplified document submission/approval process Built a new team by providing frequent trainings and information. Identified & corrected loopholes in the customer order contracts (mainly on the Penalty clauses) in favor of the company. Promoted& Specially assigned to Projects unit to handle crisis situation &Successfully managed team of 10. Strategically handled the customer complaints and reduced the delays to… Show more Achieved 90% response rate for the customer feedback surveys. Simplified document submission/approval process Built a new team by providing frequent trainings and information. Identified & corrected loopholes in the customer order contracts (mainly on the Penalty clauses) in favor of the company. Promoted& Specially assigned to Projects unit to handle crisis situation &Successfully managed team of 10. Strategically handled the customer complaints and reduced the delays to 0%, in responses & scheduled deliveries. Initiated better discipline in the departmental functions among team members, led towards client satisfaction. Show less

Dubai. Abu Dhabi, Ksa, Oman, India, Qatar, Europe, Usa Etc

 Transferred to newly formed Customer Support Department. Trained 100% staff who were newly recruited. Developed policies and departmental procedures. Successfully achieved 90% response rate for the customer feedback surveys. Reviewed, Identified & corrected loopholes in the customer order contracts,

Dubai, Abu Dhabi

 Promoted Cost Saving Of $10M - Through efficient project management and teamwork, we saved over $10 Million in the total project expenses Business Generation- negotiated over $5 Million of partnership and product deals with key customers based on insights gathered in product development phase Led a team of 15 as a project lead/manager, creating a trusting, respectful team in the processesponsibilities:• Centrally Managed multiple, High risk / complex and cross… Show more  Promoted Cost Saving Of $10M - Through efficient project management and teamwork, we saved over $10 Million in the total project expenses Business Generation- negotiated over $5 Million of partnership and product deals with key customers based on insights gathered in product development phase Led a team of 15 as a project lead/manager, creating a trusting, respectful team in the processesponsibilities:• Centrally Managed multiple, High risk / complex and cross functional projects as required. Prioritize project activities in support of the Business units and Customer Service Strategy.• Ensuring the contractual terms/deliverables, Project plans, Cost, Expenses, schedule, logistics are reviewed and controlled.• Point of contact for the stake holders for Commercial and non-commercial Project related issues throughout the project duration.• Coordinate Project Requirements, deliverable status with the Clients, external parties and internal departmentsResponsibilities:• Centrally Managed multiple, High risk / complex and cross functional projects as required. Prioritize project activities in support of the Business units and Customer Service Strategy.• Ensuring the contractual terms/deliverables, Project plans, Cost, Expenses, schedule, logistics are reviewed and controlled.• Point of contact for the stake holders for Commercial and non-commercial Project related issues throughout the project duration.Extract / Review BOQ/MTO from the Isometric drawings / shop floor drawings etc.Update the Prices in the BOQ/MTOPrepare quotations to clientsPrepare special Invoices on behalf of the project departmentManage the procurement activities for the project Show less

Dubai, United Arab Emirates

 Acted as liaison between all internal & external stakeholders & the project dept. Facilitated 110+ meetings and trained 120+ employees Managed budgets of $200K+ each for 50+ projects. Coordinated projects in this busy engineering &manufacturing firm for approx. $30.2 million per year. Met 100% of quality standards.

Dubai, United Arab Emirates

Efficient knowledge and understanding of market opportunities.Implemented Trainings for customers/clients, new recruits for understanding the technical and fundamental details of the currency market.Controlled the Account management for the company’s major clients.Liaising with investors & offering advice on strategic positioning of their accounts in the market

Dubai, United Arab Emirates

Business development

Master Of Business Administration - Mba, Operations And Projects Management

Bachelor Of Commerce - Bcom

Higher Secondary, Business/Commerce, General, 12Th

Master Of Business Administration - Mba, Accounting And Finance

Final Year