Shaji Affan Email & Phone Number

Dubai, AE

United Arab Emirates

Engineer - End User SupportJob Responsibilities: Managing desktops, Laptops and Microsoft Surface through SCCM for updating the windows patches  Creating and Deploying the Software packages from SCCM for 1500+ machines  Creating the software packages through Dark Sight Portal  Deploying the software’s patches from SCCM for 1500+ machines  Managing and.

United Arab Emirates

• Job Responsibilities:
• Managing desktops, Laptops and Microsoft Surface through SCCM for updating the windows patches
• Creating and Deploying the Software packages from SCCM for 1500+ machines
• Creating the software packages through Dark Sight Portal
• Managing and Removing the desktops, laptops and Surface from Azure Intunes to reimage
• Managing the Software Licenses through Web Portal for End Users

Dubai. UAE

• Job Responsibilities:
• Managing the Support team for Warsan Souk Launch to be successful
• Managing the Support team for Deira Islands Night Souk Launch to be successful
• I was part of the Support team for implementing Avaya in Customer Care Center Operation
• Managing the Support team for Dragon City Launch to be successful
• I was part of the Support team for delivering the Nakheel Communities Transformation Project

Dubai, United Arab Emirates

Job Responsibilities in Retailcorp (Nakheel Retail Stores)To support the Retail stores with the desktop issues, Printers, Pos etcTo imaging the PC's with new versionInstallation of Printers, Pos, Applications etcTroubleshooting of Printers, Networking issues.Configuration of outlook profilesTo support the oracle application on POS & serversInstallation of.

To liaise with third parties (connectivity service providers, device vendors, service providers, etc.) related to the Network operations, with the objective of getting the desired service levels.To review the AMC's and other contracts for the above periodically.To liaise with the appropriate units to get issues related to network resolved.To maintain.

To take the telephone service desk callsTo troubleshoot the problems connecting remotelyTo manage all the calls & emails from the end usersTo manage the service request calls in the areas under custody.To ensure that the agreed service levels of the support team are met.To deliver a weekly report to the concerned supervisory staffTo continuously monitor.

Configuring Cisco Routers of series 2500, 2600, & 1700 etc.Configuring Cisco Switches for V-LAN in Small Business Organization.Configuring of Access Control List. (ACL)Configuring Network Address Translation. (NAT)Handling Microsoft Windows Server 2003 and Microsoft multi-client operating system including troubleshooting any network problems.Managing.

Maintaining and administering Internet cafe comprising of 15 computers.Configuring the computers for Internet.Configuring Proxy Server.Configuring & Installation of Application Software's & Antivirus.Troubleshooting of Network issues & Server problems.Managing the whole computer center network of computers