Shaji Narayanan Devi Email & Phone Number

Hyderabad, Telangana, India

Oversee the day-to-day Operational Task of teams within data center.Identify and resolve problems, create solutions for our global computing and network architecture.Hire, coach, and develop a team while achieving strategic business goals.Ensure data center-related priorities are consistent with company objectives.Demonstrate the ability to implement and drive the safety culture at the site, while fostering an inclusive,diverse, and collaborative team environment.

Bengaluru Area, India

•An efficient leader with distinguished abilities to manage large global operations & Network Infra Teams to ensure the business objectives are achieved.•Experienced in Transforming organization maturity on product & processes by demonstrating excellence in effectuating Global Quality/ Governance Frameworks such as ISO 27001,ITIL, MSP2,PRINCE2, PMP.•Strong business focused individual operating as prime customer contact possessing Verifiable experience in customer interactions, creating & enhancing service delivery processes •ITIL certified expert with an extensive scope of responsibility, proven success, and track record of delivering optimal results in a high-growth environment through initiatives that exceed operational performance targets•Handling around 35 Racks which includes Private cloud (VMware ), NM public cloud, Open stack, HPE Synergy with VMware, Hitachi Servers, HP storages, Hitachi Storages, EMC Isilon.SPOC for ISO 27001 implementation team at Verse

Bangalore

•Managed a team of 15 in Service Delivery and Operations and 10 in NOC Operations. •Spearheaded the team performing day to day technical operations of existing product and delivery of new products to operators including managing upcoming new projects from new operators. •Handling vendors for the entire region & managing the datacenter operations of Verse server hosted centre.•Envisioning smart solutions and executing strategies and initiatives that achieve value-building goals across all areas of the organization by instilling a high-performance culture company-wide•Member of ISO 27001 implementation team at Verse•Actively leading and participating in special company initiatives to improve the company culture, processes and procedures, and development of associates

India

India

Bangalore

•Handling 5 Airtel Data Center portions which include around 2500 nodes which are production critical and around 100 nodes for reporting purpose.•Monitoring overall design and implementation of systems involving network layouts, configuration and maintenance of data centre servers.•Delivering top-notch IT Data Centre Operations across multi regions globally•Ensuring Readiness for supporting new servers in the data centre•Instrumental in formulation and implementation of various organisational initiatives, Corporate policies and processes for data centre operations.

•A keen planner, strategist & implementer with demonstrated abilities in IT Infrastructure Service Delivery & solutions implementation.•Implementation of Cost & Business effective global IT Infrastructure from scratch.•Spearheaded large global projects namely CS-3 Migration, Grid SMSC Project roll-out, Hello tune Migration.•Won 2 awards namely –CPC Reduction Gold Award -2007, Can do Brand Promise Award -2008

Cochin, Kerala

•Managed the end to end service operations including faulty repair activities for Voice +DSL customers at one of the zones in Bangalore and coordinated with NOC for fault in DSL complaints and switch team for voice complaints•I led a team of 25 fault repair engineers and coordinated with NOC for fault in DSL complaints and switch team for voice complaints.

Provide pre-technical support for the customers and look after the estimation, execution and commissioning of projects. Appreciated for successfully implementing mission – critical Telecom Cabling Project in Air Force Base within the stipulated deadline.

Chennai Area, India

Master Of Business Administration - Mba, Project Management, A

Master Of Business Administration (Mba), Operation Management, A

Master Of Business Administration

Diploma, Applied Electronics, Distinction

Diploma in Applied Electronics

Pre Degree, Maths , Physics, Chemistry, First Class

Pre Degree

Technical High School Leaving Certificate, Electronics And Communication, Distinction

Cpscm, Purchasing, Procurement/Acquisitions And Contracts Management

Cpscm, Procurement/Acquisition And Contract Management, A

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