Proven work experience as a Technical Support Engineer, Desktop Support Engineer, IT Help Desk, ERP AdministratorResearch, diagnose, troubleshoot, and identify solutions to resolve customer issuesDiagnose and troubleshoot technical issues, including account setup and network configurationTrack computer system issues through to resolution, within agreed time limitsTalk clients through a series of actions, either via phone, email, or chat, until they’ve solved a technical… Show more Proven work experience as a Technical Support Engineer, Desktop Support Engineer, IT Help Desk, ERP AdministratorResearch, diagnose, troubleshoot, and identify solutions to resolve customer issuesDiagnose and troubleshoot technical issues, including account setup and network configurationTrack computer system issues through to resolution, within agreed time limitsTalk clients through a series of actions, either via phone, email, or chat, until they’ve solved a technical issueProperly escalate unresolved issues to appropriate internal teams (e.g. software developers)Ensure all issues are properly loggedPrioritize and manage several open issues at one time Show less

• Responsible for diagnosing & resolving hardware, software & end user problems.• Developing the infrastructure and systems to meet the company’s needs.• Working within a TCP/IP network environment, including DHCP, DNS and Ethernet. Involved in the roll out of software updates and patches.• Communicating with third party technical specialists.• Configuring and managing backup & restore procedures.• Maintaining a wide range of computer hardware and software… Show more • Responsible for diagnosing & resolving hardware, software & end user problems.• Developing the infrastructure and systems to meet the company’s needs.• Working within a TCP/IP network environment, including DHCP, DNS and Ethernet. Involved in the roll out of software updates and patches.• Communicating with third party technical specialists.• Configuring and managing backup & restore procedures.• Maintaining a wide range of computer hardware and software programs.• Responsible for allocating work to junior staff and induction training for new staff.• In-depth knowledge of Microsoft Windows client operating systems, XP, Vista / Windows 7, Windows 8.1, Windows 10 & Microsoft Office up to Office 2016.• Maintaining IT Asset, Installing & Configuring network printers & Scanners.• Coordination and providing remote support for entire Future Metro employees.• Window Server 2012 installation and configuring (AD, DHCP, DNS, WDS etc.).• Office 365 Mail Administration, Configuring Outlook, Outlook Backup.• Installing and Configuring Cisco Endpoints Antivirus Protection.• Avaya IP Phone Administration & Monitoring.• Installing and configuring NAS Storage, Biometric Access System, and Wireless Access Points.• Maximizing network performance by monitoring performance, troubleshooting network problems and scheduling updates. Show less

• Installing and configuring computer hardware operating systems and applications• Monitoring and maintaining computer systems and networks• Installing, configuring and managing NAS Devices. • Talking staff or clients through a series of actions, either face-to-face or over the telephone, to help set up systems or resolve issues• Troubleshooting system and network problems and diagnosing and solving hardware or software faults• Providing support, including procedural… Show more • Installing and configuring computer hardware operating systems and applications• Monitoring and maintaining computer systems and networks• Installing, configuring and managing NAS Devices. • Talking staff or clients through a series of actions, either face-to-face or over the telephone, to help set up systems or resolve issues• Troubleshooting system and network problems and diagnosing and solving hardware or software faults• Providing support, including procedural documentation and relevant reports• Following diagrams and written instructions to repair a fault or set up a system• Setting up new users' accounts and profiles and dealing with password issues• Responding within agreed time limits to call-outs• Rapidly establishing a good working relationship with customers and other professionals, such as software developers• The support and administration of firewall environments in line with IT security policy. Show less

• Installing, configuring and administering network technologies.• Well understanding of Bridging and switching concepts and LAN technologies.• Familiar with web technology HTML, CSS, WordPress, JavaScript, JQuery, Digital Marketing.• Setting up Secure NFS Servers with multiple Clients for File and Disk sharing.• Backup Management, Reporting and Recovery.• Installing configuring administrating software applications.• Providing Training of troubleshooting of Computer… Show more • Installing, configuring and administering network technologies.• Well understanding of Bridging and switching concepts and LAN technologies.• Familiar with web technology HTML, CSS, WordPress, JavaScript, JQuery, Digital Marketing.• Setting up Secure NFS Servers with multiple Clients for File and Disk sharing.• Backup Management, Reporting and Recovery.• Installing configuring administrating software applications.• Providing Training of troubleshooting of Computer Hardware Devices.• Documentation of all the work done using Visio, Excel and MS word.• Preparing monthly work status report and updating technology specific documents.• Maintain documents of work perform during the day.• Provide training to staff at the customer location.• Office Package: Microsoft Word, Microsoft Excel, Microsoft Access, Microsoft PowerPoint, Microsoft Outlook Express.• Operating Systems: Windows7, Windows2000, Windows XP, Window 7, 8, Windows Vista, Linux, UNIX, MS DOS. Show less