Shaji Sethu, Email and Phone Number
Shaji Sethu, work email
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Shaji Sethu, personal email
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With over 20 years of experience driving business growth, strategic transformation and technology innovation across software, consulting and services. I thrive at identifying customer needs, emerging technologies, and market opportunities to deliver strong financial results.Throughout my career, I have developed expertise across the full spectrum of scaling and transforming technology businesses – from building high-performance teams and cultures focused on the customer, to leading complex consulting engagements leveraging innovative solutions, to strategically growing revenue, profitability and market share globally.As GM and VP of Sales at Duck Creek Technologies a global Insurance SaaS company, I led the impressive turnaround and hypergrowth of the APAC business over 5+ years. I rebuilt the operating model to be customer-centric and regionally focused and revived functions from scratch including pre-sales, partnerships, marketing and product development capabilities. This increased SaaS sales in APAC by 975%, achieved over 1120% revenue growth, expanded the footprint from Australia into high-growth markets like Japan and India, and maintained the lowest customer churn globally during the 5+ years.At Oakton, a consulting division of NTT, I led the rapid growth and transformation of several national technology consulting practices. I quickly pivoted Oakton’s digital advisory group to focus on strategic business transformation, rapidly growing annual revenue by 300% from $4.2M to over $8M in 2 years. As EGM of Oakton Apps, I established a start-up to productise internal IP for external sales as SaaS, generating over $6M in sales within 2 years.With a passion for emerging tech and market trends, I have become a trusted advisor on digital transformation and leveraging technology innovation for growth. I have consistently focused on the customer, obsessing over their needs to drive customer-centricity within my teams and ensure high-value outcomes.With my expertise and repeated success driving strategic transformation and breakthrough growth, I have established myself as a business leader capable of identifying market opportunities, developing targeted solutions, and delivering strong financial results by building customer-focused, high-performance teams.
Guidewire Software
View- Website:
- guidewire.com
- Employees:
- 3853
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Senior Vice President And General Manager ApacGuidewire SoftwareSydney, Nsw, Au
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Advisory DirectorSkwill Ai Sep 2024 - PresentSydney, Nsw, AuAdvisory Director to help scale the business -
Senior Vice President And General Manager ApacGuidewire Software Jun 2024 - PresentSan Mateo, California, UsAs the Managing Director for the Asia-Pacific region at Guidewire Software, the role is responsible for spearheading the company's strategic growth and operational excellence across this crucial market. The primary mission is to drive revenue growth through astute market analysis, tactical product positioning, and competitive differentiation, with a focus on increasing revenue year-over-year across all customer-facing functions including Sales, Professional Services and Customer success in the region. At the helm of a high-performing cross-functional team, the role is responsible for providing inspirational leadership, mentorship, and clear direction, cultivating a culture of innovation, collaboration, and accountability. In doing so the role will assist in building and nurturing relationships with key insurance industry executives, system integrators, clients, and partners across the region especially within the current operating markets within Australia, New Zealand and Japan.While building local teams the role is responsible for collaborating closely with global leadership, to implement standardized processes, best practices, and consistent service delivery across APAC. Additionally, the role will oversee the regional P&L, budgeting, and financial performance, ensuring profitability and operational efficiency. As the company's face in the region, the role will represent Guidewire at industry events, enhancing brand visibility and thought leadership.
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Managing Director (General Manager), Asia PacificDuck Creek Technologies Jul 2018 - Feb 2024Boston, Massachusetts, UsAs GM and VP of Sales for APAC, I created a strategic plan and operating model to drive regional expansion, securing board investment. Grew SaaS sales by 975% over 5+ years, with APAC delivering 26% of global sales. Expanded revenue by 1120% through software, SaaS and services growth. Led regional expansion into New Zealand, Japan and India with landmark SaaS deal. Transformed pre-sales into solutions/value-focused team, reducing CAC. Grew partner ecosystem from 1 to 6 leading SIs, driving local commitments. Established product development for localization. Built professional services function and shifted delivery offshore, reducing TCO. Expanded customer success with governance forums, lowering churn to a global low. Invested in content marketing, increasing share of voice. Shaped culture around customer-centricity and SaaS through recruitment and performance management. My leadership elevated APAC as a strategic growth driver for Duck Creek globally. -
Director Services Integration & TransformationNtt Previously Oakton Services Jan 2017 - May 2018Chiyoda-Ku, Tokyo, JpAs Director of Services Integration and Transformation at Oakton, I am responsible for driving sales and delivery of Oakton/Dimension Data cloud-based Platform Solutions, Managed Services, and IT Transformation Consulting services. -
Executive General Manager Oakton Applications As A ServiceNtt Previously Oakton Services Jul 2014 - Jan 2017Chiyoda-Ku, Tokyo, JpI started an "Application as a Service" business within Oakton to take Oakton developed IP to the market with a consumptive commercial model on Dimension Data cloud. In doing so was responsible marketing, sales, pricing, commercial/contracts and delivery of the same into client context. In parallel, I had to set up a global product delivery and management capability leveraging onshore and offshore (Oakton’s Hyderabad India) offices in order to develop the products and provide ongoing managed services in the cloud.
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Chief Solutions And Innovation Officer (Cto)Ntt Previously Oakton Services Jul 2013 - Jun 2014Chiyoda-Ku, Tokyo, JpReporting into the CEO the role is responsible for commercialization of Oakton IP as solutions. In addition, the role is responsible for driving innovation within Oakton and help Oakton's clients leverage these to drive speed to market, better quality of service or reduced cost to serve their organizations.
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Director ConsultingNtt Previously Oakton Services Jan 2010 - Jul 2013Chiyoda-Ku, Tokyo, JpResponsible for Consulting in NSW for Oakton incorporating Financial Management Consulting, Process Improvement, Business Transformation, Enterprise Architecture and IT Operations Management. With over 45 full time strategic consulting specialists offering consulting services in Organization Change, Business/IT transformation, Enterprise/Solution Architecture and IT Consulting inclusive of IT Operations Consulting. As Service Line Manager, I had full P&L, line management and delivery responsibility for the Business Consulting in NSW.
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It Strategy & Architecture Practice ManagerNtt Previously Oakton Services Jul 2009 - Dec 2009Chiyoda-Ku, Tokyo, Jp
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Principal, Enterprise ArchitectNtt Previously Oakton Services Jul 2007 - Sep 2009Chiyoda-Ku, Tokyo, JpStrategic Consulting, including business plan & IT strategy development, system selection, Enterprise Architecture Development, Business Process Consulting, Service Oriented Architecture (SOA). In addition to leading engagements role involves mentoring and coaching across the team, strong pre-sales support, sound commercial skills, knowledge management and method evolution and an overall broad contribution to Oakton’s brand and well being.
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National Microsoft Practice Leader & Nsw Microsoft Practice ManagerNtt Previously Oakton Services Jul 2008 - Jul 2009Chiyoda-Ku, Tokyo, JpResponsible for P&L for the practice group and delivering application development using Microsoft .NET using agile development approach.
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Enterprise ArchitectNtt Previously Oakton Services Jun 2006 - Jul 2008Chiyoda-Ku, Tokyo, JpStrategic Consulting, including business plan & IT strategy development, system selection, Enterprise Architecture Development, Business Process Consulting, Service Oriented Architecture (SOA).
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National Lead ArchitectVolante Jan 2006 - May 2006The National Lead Architect responsibility includes making sure all state-based divisions within Software Solutions write quality business and lead a team of architects who provide thought leadership and pre-sales support in their respective fields. The role was split into 30% pre-sales, 30% billable, 30% practice development and 10% personal development.
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Nsw Software Solutions ManagerVolante Jul 2005 - Jan 2006As Software Solutions Manager for NSW was responsible for managing a team of 14 consultants and project manager. The role encompassed providing mentoring to all the staffs, managing pre-sales efforts are directed adequately and responsibility for divisions P&L. Daily work profile involves 10% delivery, 80% management and 10% pre-sales.
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Solutions ArchitectVolante Aug 2004 - Jun 2005Working as a Solutions Architect for Volantes Consulting division, architecting solutions that integrate heterogeneous environments into a cohesive whole. Daily work profile involves 60% delivery and 40% pre-sales. The pre-sales time is spent in responding to tenders, engaging with CIx level clients and working with vendors to enhance relationship.
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Senior System DeveloperMicros Systems Inc Jan 2000 - Aug 2004Columbia, Maryland, UsWorked as a Senior System developer for Micros Systems B2B e-commerce site which did approx 3000 transactions per hour. Work involved integration with GDS (Global Distribution Systems like Sabre, Amadeus..) and third party booking engines like Expedia.com. Extensive experience working with OTA XML specification and building web services for Central Reservation Systems. -
Application EngineerDavid Brown Gear Industries Jan 1995 - Jul 2000Worked as an Application Engineer where 50% time was spent developing software and other 50% with engineering issues.
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Trainee EngineerWilbartec Consulting Engineers Jan 1994 - Jan 1995Mechanical Engineering, Drafting
Shaji Sethu, Skills
Shaji Sethu, Education Details
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Australian Institute Of Company DirectorsCompany Directors -
University Of Technology SydneyComputer Science
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MicrosoftSql Server
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University Of WollongongManufacturing
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Indo Swiss Training Centre, CsiroTool And Die Making
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St. Johns High School1987
Frequently Asked Questions about Shaji Sethu,
What company does Shaji Sethu, work for?
Shaji Sethu, works for Guidewire Software
What is Shaji Sethu,'s role at the current company?
Shaji Sethu,'s current role is Senior Vice President and General Manager APAC.
What is Shaji Sethu,'s email address?
Shaji Sethu,'s email address is sh****@****.com.au
What schools did Shaji Sethu, attend?
Shaji Sethu, attended Australian Institute Of Company Directors, University Of Technology Sydney, Microsoft, University Of Wollongong, Indo Swiss Training Centre, Csiro, St. Johns High School.
What are some of Shaji Sethu,'s interests?
Shaji Sethu, has interest in Social Services, Economic Empowerment, Education, Environment, Science And Technology.
What skills is Shaji Sethu, known for?
Shaji Sethu, has skills like It Strategy, Enterprise Architecture, Solution Architecture, Business Process Improvement, Integration, Business Process, Business Transformation, Cloud Computing, Pre Sales, It Management, Management, Business Analysis.
Who are Shaji Sethu,'s colleagues?
Shaji Sethu,'s colleagues are Pramila Bharj, Kristan Thostenson, Padma Krishnan, Aditya Raj, Noorul Atieqah Binti Mohamad Rosli, Kan Wey Chang, Catherine Gu.
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