• Liaising with important external account holders• Sourcing products at the most profitable rate and sell them with a margin.• Selling theatre tickets and ancillary services• Maintaining high standards of customer care and offer a warm and friendly welcome• Actively promoting all aspects of events and products to potential clients• Providing an excellent level of customer service to clients• Maintaining client relationship through email and phone… Show more • Liaising with important external account holders• Sourcing products at the most profitable rate and sell them with a margin.• Selling theatre tickets and ancillary services• Maintaining high standards of customer care and offer a warm and friendly welcome• Actively promoting all aspects of events and products to potential clients• Providing an excellent level of customer service to clients• Maintaining client relationship through email and phone conversations• Addressing customer complaints and resolving problems• Responding to incoming mail on the day of receipt and attend to counter and telephone enquires swiftly and efficiently• Completing administrative work as required• Achieving sales targets• Carrying out bookings for customers using the computerised box office system• Ensuring that accurate customer information is obtained; recorded and maintained within the database according to the Data Protection Act• Training new staff members• Attending staff meetings• Working under pressure• Being responsible for identifying personal training and development needs. Show less

• Dealing with calls from a range of health and social personnel including hospitals, nursing homes social service, mental health teams and ambulance crews.• Instructing and advising callers as guided by clinical triage protocols and procedures and the clinical triage software.• Ensuring ICT systems are used appropriately, and report systems failures to the Shift Supervisor/ Performance Manager. • Controlling and taking charge of an calls by managing patients, relatives, and the… Show more • Dealing with calls from a range of health and social personnel including hospitals, nursing homes social service, mental health teams and ambulance crews.• Instructing and advising callers as guided by clinical triage protocols and procedures and the clinical triage software.• Ensuring ICT systems are used appropriately, and report systems failures to the Shift Supervisor/ Performance Manager. • Controlling and taking charge of an calls by managing patients, relatives, and the general public in a calm professional manner and treating them with dignity and respect at all times.• Being confident in adapting, escalating and maintaining control when dealing with safeguarding or life threatening situations under pressure.• Dealing with highly emotional, verbally aggressive, abusive or threatening callers and defuse such situations when appropriate, often under difficult and hostile circumstances.• Dealing with distressed patients and relatives, including traumatic situations such as death or responding to life threatening conditions.• Maintaining confidentiality in relation to personal data held in accordance with the Data Protection Act.• Working with other emergency services for the good of the patient and maintain positive working relationships with other health care professionals.• Assisting the organisation in meeting national targets by ensuring that whenever possible.• Reflecting the diversity of needs in healthcare communities by utilising all available resources to facilitate access to the service where there are barriers to communication and understanding, e.g. text phone, interpretation services.• To participate in own development review PDP, identifying areas of need for personal development in order to meet with service requirements. Show less

• Creating tailor made holidays and worldwide package holidays by using the Rio view data system. As well as UK cottage breaks and luxury cruises and complex round-the-world itineraries for various clienteles and their families.• Arranging flights, insurance and accommodation• Handling new clients in a professional manner, primarily handle enquiries from an existing client base and process customer orders• Using CRS software to obtain detailed information on all flights, liaising… Show more • Creating tailor made holidays and worldwide package holidays by using the Rio view data system. As well as UK cottage breaks and luxury cruises and complex round-the-world itineraries for various clienteles and their families.• Arranging flights, insurance and accommodation• Handling new clients in a professional manner, primarily handle enquiries from an existing client base and process customer orders• Using CRS software to obtain detailed information on all flights, liaising with tour operators’, being a go between clients and tour operators.• Making outbound calls and sending out emails to clients and sending out tickets to clients• Advising clients on travel arrangements, e.g. visas and passports and offering and selling a range of AXA insurance to suit the clients travel needs, and advising on foreign exchange.• Working with other departments, devising new sales and marketing strategies• Generating marketing campaigns for the team, highlighting any special offers and discounts available to clients.• Keeping up to date with product developments and keeping clients up to date with any changes• Scheduling and attending appointments, calls, sales meetings, conferences and events• Having excellent destination and product knowledge to all customers, and have the ability maximise the sale of a booking through the promotion of various services.• Collecting and processing payments• Dealing with customer issues, complaints or refunds. Finding solutions to satisfy clients and providing excellent customer service.• Meeting individual sale targets as well as team sale targets set on a monthly basis. • Following company policies and procedures’ as well as trading standards, carrying out administrative role and performing additional duties which assist with the overall running and performance of the store. Show less