· Booked and coordinated CEO and employees travel and lodging within reasonable budget.· Assisted in managing program operations with respect to specific contract terms and agreements. · Served as receptionist for the office greeting visitors and answering phones. · Submitted invoices via specified platforms and procedures according to business operations.· Kept up to date records and schedules for bonds, insurance, and other pertinent dates required for projects. · Scheduled, coordinated, and attending calls, meetings, and site visits. · Monitored and maintained deadlines for site visits by agency along with contract deadlines. · Entered work orders and tickets in system for CEO and other employees in the appropriate system. · Created and maintained list of ongoing projects and purchase request for approval. · Maintained and monitored teaming agreement paperwork and renewals for subcontractors. · Worked with project team to assist with tracking work, tasks, and project assignments. · Provided backend project support for project managers and managed administrative tasks such as DocuSign.

• Onboarding all newly assigned personnel, oriented them on the basic functions of the organization, introduced them to key personnel and scheduled their initial training/orientation requirements.• Instituted management process systems for performance evaluations, Weighted Airmen Promotion System (WAPS) materials, decorations, distribution, Permanent Chance of Assignment’s (PCAs), inbounds/outbounds and certified mail.• Assisted in planning, administering, and monitoring manpower resource requirements, point of contact for both civilian and military positions, reviewed personnel requests and made recommendations for approval; provided guidance to supervisors pertaining to staffing, organizational structures, authorization, and civilian hires.• Excellent organizational, time management, interpersonal, and written/verbal communication skills.• Ability to successfully work independently or on in a team setting in office or virtually.• Embraced change and quickly implemented and championed new direction given by management.• Ability to maintain focus and professionalism in high-pressure situations

· Scheduled meetings/calendar management, made travel arrangements, booked conferences, speaking engagements, and staff meetings for CEO.· Answered and placed calls: pre-screened requests from potential customers, handled existing customer requests, and quickly resolved questions from customers and vendors.· Prepared, updated, and distributed human resources reports, documents, and bulletins.· Maintained a variety of records, logs, files, reports, and computer databases; used various software, including word processing, spreadsheets, databases, Microsoft, and presentation software.· Participated in HR investigations and coordinated appeals while managing sensitive and/or confidential matters using tact and diplomacy.· Onboarded new hires and set up new employee orientation.· Provided HR guidance to site leadership on achieving operational objectives while minimizing engagement impacts.· Maintained office supply inventory by checking stock to determine inventory level; anticipated needed supplies, evaluated new office products, placed, and expedited orders for supplies, and verified receipt of supplies.· Provided continuous support to projects and customers from in office and remote environment and ensured completion of projects on time and on budget.

• Provided specialized and expert administrative patient support while working collaboratively in an interdisciplinary coordinated care delivery model. • Developed and maintained effective and efficient communication with the patient, care delivery model team, and other VA medical center agencies. • Used a wide range of clinical flow processes related to access of care across multiple clinics, specialties, and care in the community resources. • Prioritized deadlines while adjusting to the flow of the clinic to meet team and patient needs. • Entered appropriate information into patient electronic medical records. • Monitored pre-appointment information and requirements to assure readiness of patient visit and procedures. • Managed patient systems to verify and validate accuracy and resolve issues. • Evaluated patient information and clinic schedule to determine whether the patient required an immediate appointment. • Participated in team meetings to manage, plan, problem solve, and follow up with patient care. • Ability to work independently in the accomplishment of a wide variety of duties, including setting priorities and coordinating work. • Capable of identifying customer concerns, perform the tasks required to resolve the issue accurately and timely, and follow-up as necessary to ensure a satisfactory resolution.• Experience with CPRS,VISTA, GUI, ICBS.

· Ensured that all administrative activities were executed effectively by providing coaching and structure to employees throughout the organization, increasing company effectiveness by 23%.· Administered office operations, including but not restricted to, answering phones, filing, maintaining records, responding to emails, and scheduling deliveries to further office efficiency.· Collaborated with all levels of management, including personnel in different departments, to ensure all aspects of the onboarding process were being adhered to properly, saved the company $350,000.· Supervised and delegated workload to staff and assigned benchmark goals as well as issued performance improvement plans while maintaining a high level of integrity and discretion.· Experience with Microsoft Office Suite applications (Outlook, Word, PowerPoint, Excel, Access, Office Communicator, SharePoint, etc.).· Attendance tracking: coordinated with upper-level management to ensure associates were on the correct schedule patterns.· Assisted managers in responding to associate questions on time, benefits, accommodations, etc.· Facilitated the internal recruitment process by coordinating internal job requisitions and scheduling interviews.

• Counseled over 1,000 customers on military financial benefits weekly and provided administrative support to 5,200 personnel which reduced government costs by $350,000. • Created database system for military staff and family which evaluated and authorized personnel identification and tracked medical clearance requirements increasing company effectiveness by 23%. • Successfully completed over 75 company progress reports annually and detected 250 mission/erroneous items which increased document efficiency by 90%. • Sourced and recruited 700 personnel across 3 continents, filled critical manning requirements saving the government $2.3 million. • Managed HR data reconciliation program and validated 50,000 records, decreasing company discrepancies by 43%. • Trained companywide employees on HR accountability procedures, resulting in 100% compliance in less than 24 hours.

• Prepared and processed individuals for deployment/re-deployments to and from combat zones, exercises, and other bases based on appropriate guidance. • Managed military 500+ person database and complied administrative status reports daily. • Reviewed office correspondence, coordinated employee out-processing, and provided guidance and administrative training to over 400 new employees. • Performed exit interviews and offboarding for over 200 employees. Assured files and records were established and maintained pertaining to personnel, finance, and administrative activities efficiently.• Controlled and monitored suspense files, correspondence files, and overdue transactions for entire base of 9,000 employees. • Ensured personnel met worldwide mobility training and records requirements (security clearances, weapons training, CBRNE, immunizations, Force Protection, and Law of Armed Conflict). • Sourced Ebola response team, tracked medical clearances and ensured all employee requirements were met, resulted in saving the Air Force $104,000. • Worked with minimal supervision in classified SIPR terminal while conducting material management activities such as identification of classified material and access.• Monitored and coordinated the processing of deploying members through the Personnel Deployment Function. • Managed high-level ISIS pre-boarding project while saving government over $100K through creating a tracking system for clearances and requirements, which expedited onboarding. • Utilized Air Expeditionary Force Reporting Tool, Air Force Input Tool, Deployment Readiness Reporting System, Security Forces Management Information System, Automated Civil Engineering System, and Individual Medical Readiness to ensure that members were cleared for deployment. • Reviewed JPAS clearances to validate employees had appropriate clearance level to enter classified area and deploy down range.

• Responsible for accurately scheduling, rescheduling, and cancelling patient appointments, including sending out no-show letters to ensure continued care. • Answered phone calls, checked voicemails, returned patient calls, and routed messages to appropriate departments by using professional phone etiquette.• Greeted and checked in patients ensuring that all paperwork was completed while demonstrating compassion and understanding for the patient and their families. • Updated patient demographics, personal information, and created new patient accounts, ensuring that all information was up to date. • Completed patient chart pulls, verified insurance, collected co-pays and payments on patient accounts while encouraging patients to become web enabled with clinic. • Monitored the waiting area to ensure appropriate flow of patients and notified medical assistants of patient check ins to decrease customer wait time. • Communicated effectively and professionally with providers, staff, patients, parents, and employees at varying grade levels to ensure that all needs were being met. • Ability to meet, communicate and interact with individuals from varying backgrounds and other health care team members in a courteous and helpful manner in order to complete job assignment. • Operate computerized programs and databases in order to enter, modify and retrieve sensitive information/date into and from electronic medical records, and scheduling systems. • Ability to work independently in the accomplishment of a wide variety of duties, including setting priorities and coordinating work. • Capable of identifying customer concerns, perform the tasks required to resolve the issue accurately and timely, and follow-up as necessary to ensure a satisfactory resolution.• Balance cash register daily to ensure cash, checks, and credit payments are accurate.