As CISO at Oomnitza Jon’s primary responsibility is to assure the security of the customers data. That takes many forms from the traditional product side detailing to deploying a robust zero trust environment for a distributed workforce. In addition to Security & Compliance, the IT department also rolls into CISO umbrella.

At BeyondID Jon's focusing is on building teams and process to enable the organization to scale securely. BeyondID is a big player in the Managed Security Service Provider (IAM) space and bringing the security to our company and our deliverables is a core part of the DevSecOps mission. Not only is there a focus on how to build the most secure products, but we work hard to understand how best to deliver them into a customers environment easily, securely and with DevOps agility.

Jon's work at Smule started as DevOps but morphed to bootstrap and lead the fledgling Security Operations group. SecOps at Smule works cross-departmentally to secure an app with hundreds of millions of installs, millions of monthly active users and petabytes of recorded musical performances. After years of building up the security team Jon also added the IT Department to his group.

Part of an elite team of table flippers dedicated to turning around debt collection from "oh s$#^" to "oh, that was easy!". TrueAccord utilizes its own proprietary technology that leverages behavioral analytics, machine learning and magic to humanize and personalize customer treatment and communications. Across various roles, my responsibilities range from technical operations to information security. When I’m not scripting myself out of a job or shipping docker containers, you'll find me answering RFI and making sure TrueAccord adheres to the strict InfoSec policies, PCI compliance and financial compliance requirements that the company prides ourselves on.(Previously Head of DevOps)

For most of Jon's tenure at Okta, he was the top of the IT chain, reporting directly to the CFO and responsible for all internal technical services. While the company grew from 60 employees to 450, Jon owned all the IT projects, help desk services, and hired a staff of 10. In addition, his IT group built www.okta.com and maintained its 99.95+% uptime.* Established relationships with all departments to develop short and long term IT objectives. Built process into a quarterly project prioritization, selection & planning process in order to better service all company departments. Worked cross-functionally with business units to successfully execute on corporate strategic goals.* Regularly engaged in external customer-facing activities to provide technical advice in both pre and post-sales cycles.* Owned yearly IT department budget, including annual planning. Worked closely with accounting to establish proper IT purchasing controls company wide, along with streamlining and centralizing all technical vendors and purchasing process.* Worked in tandem with the security department on SOC2 audits and ISO27001 preparations.* Established onboarding and offboarding policies/procedures/checklists from scratch, working in close partnership with the People (HR) & Recruiting teams* Launched a world class IT help desk that supports employees across 7 offices, 3 continents, and maintained 95%+ customer satisfaction* Deployed a fully-automated and scalable LAMP stack infrastructure on AWS. Handled all of the marketing sites including www.okta.com with better than 99.98% uptime over the final 18 months of my tenure.* Planned and executed complex projects affecting the entire company. Projects included migration of all employees from Google Apps to Office 365, as part of a company wide business alignment.* Built out five new offices totaling ~150k square feet of space.

At Tribal, Jon supported all of the internal IT and production site operations for two companies (Tribal Tech & Tribal Brands). In addition to handling major internal projects, such as a phone system rebuild and building a multi-terabyte digital asset management system, a number of customer facing projects were accomplished, such as rebuilding a VMWare ESXi cluster and adding significant HA/DR capabilities.* Singularly responsible for production environment, including 24x7 on-call, emergencies, day-to-day maintenance/upkeep, and hardware purchase/replacement.* Managed a cluster of 60+ VMWare ESXi virtual machines (CentOS, RedHat, Ubuntu).* Began a process of OS standardization in the production environment (Ubuntu), reducing ongoing upkeep* Moved from a custom CMDB solution to Puppet.* Migrated email from Microsoft Exchange to Google Apps for Business, increasing business continuity while reducing costs.* Replaced Cisco Unity phone server with Asterisk, allowing for remote user deployments, phone servers in each office, reusing existing equipment all while reducing overall telecom costs.* Worked with Engineering to move applications into a RightScale/Amazon Web Services environment, allowing for rapid scaling and “big data”.* Responsible for day-to-day help desk requests from users in 4 separate offices.* Managed all server based tools for engineering team including SVN, JIRA, Confluence, and Grasshopper.* Brought on a dedicated help desk technician to provide better coverage, faster response times, and a better user experience.

A contract position which Jon enthusiastically accepted (having previously been a volunteer for Wikipedia). Jon first assisted, then later led the nascent IT group. Day-to-day responsibilities included supporting a global staff running on Windows, OSX, and Linux along with numerous open-source software applications. Additional projects such as a migration from hosted IMAP to Google Apps were undertaken and accomplished with zero staff down-time.* Supporting a diverse global staff of technology-oriented professionals stewarding a Top 5 website.* Managed a team of 4, supporting the day-to-day needs of Office IT within a strictly open-source environment.* Developed and began implementation of a five-year long office network upgrade plan; including plans for a global intranet covering offices on multiple continents.* Researched, purchased, and deployed a complete overhaul of the core network infrastructure.* Co-owned a project to double the office size (on a new floor). Responsible for all technical tasks including power distribution, deploying 300 Ethernet drops, extending the wireless network coverage and moving staff.* Deployed an (RT based) help desk ticketing system, which allowed Office IT to help manage the large amount of work amongst a very small staff.* Deployed a replicated LDAP directory to unify user logins on diverse systems.* Migrated company from several disparate mail and calendaring systems to a unified Google Apps.* Began the long term project of migrating all staff from Windows & OS X to Ubuntu.* Managed and updated physical security access systems. * Cultivated and managed vendor contacts, contracts, and an internal process for hardware procurement.

Jon started his official IT career working for a small local software business, initially providing just internal IT services. His responsibilities later grew to include managing the quality assurance group and ownership of the production product, including release management.* Designed, tested, and deployed an Asterisk-based VoIP phone system using "scrounged" equipment. * Implemented open-source VPN solution (OpenVPN) for both remote workers and tunnels to additional offices.* Implemented an free open-source firewall and router to replace aging Cisco hardware* Developed and deployed a hybrid PHP/batch automated build system* Planned, purchased, and deployed full office server & network replacement including development team servers. Later upgraded and consolidated hardware and migrated to VMWare ESX virtual environments. * Managed production servers and services, including the live web-based CRM product.* Deployed custom built commodity hardware-based VPN devices to provide secure offsite VoIP hard phones.* Attended IBM’s Dallas-based z/OS & DB2 “school”* Worked independently for 5+ years directly reporting to CEO, 2+ years telecommuting.

Responsibilities included: Verifying product maintained expected functionality. Looking for errors and filing bug reports. Verifying bug fixes were completed as expected. Managing and maintaining the communication between the rest of the quality assurance staff and development.

Jon's personal consulting company provides IT services to a number of small businesses around the world. Those services include top-to-bottom IT strategy & planning, internal & customer-facing service development and hosting, as well as server & desktop maintenance.