Shakeeb Arsalan Email and Phone Number
With over 12 years of hands-on experience in customer-focused roles spanning e-commerce, Healthtech (SaaS), and Foodtech (SaaS), alongside certifications as a Scrum Master and Product Owner, I specialize in maximizing value and driving growth for both B2C and B2B clients through technology solutions.During my tenure at Souq and Amazon, I spearheaded projects aimed at enhancing customer interaction experiences, and in startup ventures, I played a pivotal role in boosting growth & revenue for B2B clients through comprehensive customer success strategies.My core competency lies in nurturing relationships and instilling confidence in stakeholders by showcasing the tangible benefits and return on investment our products offer. Furthermore, my working knowledge of software development lifecycle processes has enabled me to effectively bridge communication between technical teams and stakeholders.🚀 Let's Connect:I'm excited to connect with like-minded professionals, industry leaders, and anyone enthusiastic about the intersection of agile methodologies, customer success, and project management. Let's explore opportunities, share insights, and make meaningful connections!Tools, Technologies, Framework:- CSM & CSPO from Scrum Alliance- Analytics (Mixpanel, MS Excel, basic knowledge of SQL, Tableau, and Google Analytics)- CRM tools (Salesforce, Hubspot, Zendesk, Freshdesk)- Well versed with Software Development Life Cycle (SDLC) Process and Methodologies- Proficiency in MS Excel, MS Word, MS Powerpoint- Project Management tool (Monday.com, Asana, Atlassian Suite)
Aislelabs
View- Website:
- aislelabs.com
- Employees:
- 67
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Senior Manager - Customer SuccessAislelabs Jun 2024 - PresentDubai, United Arab Emirates
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Enterprise Customer Success Manager - SaasOtter Aug 2021 - Dec 2023Dubai, United Arab EmiratesAt Otter we built solutions to digitize operations for the Restaurants Industry. I spent considerable amount of time working with the Product and Engineering teams launching the KEY API Integrations in the region that included building the requirements, UAT Testing, managing stakeholder expectations, Integrations Pilot Launch, Integration Scaling and Documentation on confluence. We used JIRA to manage backlogs and discuss product requirements.- Played a pivotal role in driving significant acquisitions in the region, contributing to the growth of Annual Recurring Revenue (ARR)- Spearheaded initiatives to successfully onboard Otter for hundreds of stores within key accounts, by facilitating seamless collaboration among Tech, Product, third-party companies, and customers that ensured efficient implementation.- Launched initiatives and implemented strategies to improve subscription collection rate such as reduced trials, encouraging longer-term subscriptions, and stricter accounts suspension process to name a few- Led, mentored, and coached a team of Account Managers, fostering a culture of excellence, teamwork, continuous improvement, and proactive communication with the customers that helped my team keep the MRR churn under 4% MoM- Built Scalable Support processes that allowed Account Managers to focus on strategic accounts - Successfully managed to add ~20% incremental revenue from Upsells QoQ -
Customer Success ManagerOkadoc Aug 2019 - Jul 2021Dubai, United Arab EmiratesOkadoc is a Pioneer in offering Health care at the consumers' fingertips in MENA. Hailed for the fast tracked launch of their telemedicine solution during the Pandemic, they are doing wonders in the online doctors' appointment booking space. (https://yourstory.com/ys-gulf/altibbi-okadoc-healthtech-startups-in-the-uae-received-most-funding-2022).- Identified new Hospital Information Systems (HIS) that drove value for the organization and the healthcare providers and worked with the technical teams to build the API Integration- Played an integral role in the launch of the region's first Telehealth solution during the COVID-19 Pandemic by creating awareness campaigns for the healthcare facilities, dedicated training for the staff and building user guides for the patients.- Project managed the launch of OKADOC’s appointment booking white label solution for Tier 3 hospitals in the region- Worked on Engagement campaigns for inactive accounts Or accounts with low adoption and helped increase adoption/usage by 30% the following quarter -
Quality Assurance Analyst Mena - Cx ProjectsAmazon Apr 2017 - Jul 2019Dubai, United Arab Emirates- Managed the launch of Customer Concession Tool for Customer Services in collaboration with the Fintech team that aimed to improve the Positive Response Rate (Customer Satisfaction Survey) by more than 50%- Launched first ever HelpCenter for MENA aimed at offering self-service to the customers and resulted in 10% reduction in the contacts- Managed the project launch of Amazon Global Store in MENA owning the entire customer journey - Prepared and presented the weekly performance deck for CX Projects in weekly business review meetings -
Quality Assurance Specialist Mena - Customer ServicesSouq.Com Mar 2015 - Mar 2017United Arab Emirates- Established and standardized a Quality Assurance (QA) management framework and policies for Customer Service teams, ensuring consistency across the UAE, KSA, and Egypt.- Supervised a team of 10 QA analysts, providing comprehensive direction, coordination, and mentoring across multiple regions, including the UAE, KSA, and Egypt.- Spearheaded a project to develop more than 200 customer service SOPs, serving as a primary reference for associates during customer interactions and playing a key role in the training of new hires. -
Social Media SpecialistSouq.Com Nov 2014 - Feb 2015Dubai, United Arab Emirates
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Customer Service RepresentativeSouq.Com Mar 2013 - Oct 2014Dubai, United Arab Emirates
Shakeeb Arsalan Skills
Shakeeb Arsalan Education Details
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Faculty Of Pharmacy, University Of Karachi.Pharmacy -
D.J. Sindh Govt. Sci. College.Biology, Physics, Chemistry
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Play House Boys' Sec SchoolPre-Medicine/Pre-Medical Studies
Frequently Asked Questions about Shakeeb Arsalan
What company does Shakeeb Arsalan work for?
Shakeeb Arsalan works for Aislelabs
What is Shakeeb Arsalan's role at the current company?
Shakeeb Arsalan's current role is SaaS Enterprise Customer Success | Ex-Amazon | Ex-Cloudkitchens | Ex-Souq | Product Champion | CSPO®.
What schools did Shakeeb Arsalan attend?
Shakeeb Arsalan attended Faculty Of Pharmacy, University Of Karachi., D.j. Sindh Govt. Sci. College., Play House Boys' Sec School.
What are some of Shakeeb Arsalan's interests?
Shakeeb Arsalan has interest in Children, Reading Online Blogs, Economic Empowerment, Travelling, Education, Science And Technology, Hospital And Clinical Pharmacy, Organisational Development, People Management, Disaster And Humanitarian Relief.
What skills is Shakeeb Arsalan known for?
Shakeeb Arsalan has skills like Leadership, Multivariate Testing, Writing, Physics, E Commerce, Multitasking Skills, Work Well Independently, Always Willing To Learn, Social Promotion, Organization And Prioritization Skills, Biology, Portals.
Who are Shakeeb Arsalan's colleagues?
Shakeeb Arsalan's colleagues are Ashish Charles, Mohit Gupta, Suresh Mallya, Zahid Rawat, Muhammad Haris Vayani, Wiphawinee To, Mohit Gupta.
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Shakeeb Arsalan
Software Engineer At Quokka Labs | Javascript | Typescript| React.Js | Next.Js | Micro FrontendSouth Delhi -
Shakeeb Arsalan
Bengaluru -
Shakeeb Arsalan
Associate Software Developer At Achieve-Erp | Full Stack Engineer | Final Year Undergraduate | Beng (Hons) In Software EngineeringKandy
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