Regional Head-Retail Banking Services
CurrentCurrently managing the Jhelum Region, encompassing 24 branches and leading a team of around 100 staff members. Previously did the same role for Faisalabad City Region. Key responsibility areas include:- Implementing a strong control and compliance culture across all branches.- Monitoring control environments with a team of Internal Control Officers (ICOs).- Addressing infrastructure, human resource gaps to enhance customer service delivery.- Achieving audit category and service… Show more Currently managing the Jhelum Region, encompassing 24 branches and leading a team of around 100 staff members. Previously did the same role for Faisalabad City Region. Key responsibility areas include:- Implementing a strong control and compliance culture across all branches.- Monitoring control environments with a team of Internal Control Officers (ICOs).- Addressing infrastructure, human resource gaps to enhance customer service delivery.- Achieving audit category and service quality targets.- Managing ATM up time, and transaction turnaround time (TAT).- Preparing branches for Audit and Compliance- Conducting monthly branch visits to mitigate regulatory and fraud risks.- Preparing branches for SBP inspections and to avoid penalties. Show less