Leading TV Channel of Sindh Pakistan

Brand Visibility across UAE theough all social Media PlatformsDevelop Digital Marketing strategiesTarget assigning & Achievments 100%Residential & Work Permit Services UAETravel & Leisures planningMarketing reasearch & VisitsMotoring of Sales KPIs, Weekly & Monthly PerformanceDevelop strategy to be focus on B2B for bulk SalesRelationship Management with key accountsCollect Customer Success stories and reviews to get more market business through digital mediaATL & BTL activities in UAE

Heading Sales & Aquisition DepartmentLeasing & Contract ManagementGrowth 10% MOMHiring of Sales Managers & RetentionsTrainings to ManagersRegular Meetings with developers

Managing territory of 450MLeading team of 15 Sales ManagersResponsible of ROIProduct penetrationManaging Franchise OperationsHiring of Business Partners

> Regional Sales Operations & Process Development> Channel Planning & Development> Trade & Marketing> Customer Service staff training & Development > KPIs & Channel Commissions> Induction of new Business Partners> Manage all Channel Operations (CSC, Franchise, Corporate).Manage all items e.g. ID Management, Agreements, Credit Limits, Credit Lines) > Look after Regional Store Management and related activities.> Monitor end to end BVS Device Management.> To handle all Marketing/Trade Operations. Make sure the activities are conducted on time.> To manage and allocate Budget.> Complaint Management > To look after planning of Regional channel development, Sales Quality and initiative projects.> To bring more innovative ideas and projects to improve CSC / Concept store business & image as compare to competitor’s in principal accountability.> Design KPI/KCI/KHI framework of CSC, benchmark setting and guidance to regions’ CSC operation> Design commission and incentives structure > Design standardized Policy and processes and refinement to improve customers experience > Plan, forecast and monitor Financial and inventory management > Collect the demand of C IT system and synergize IT for IT system support and smooth operation> Establish Sales and Service bench-marks and circulation reports for all Customer Service Centers in light of front line operations> Sales and Service Performance monitoring and audits > Design Salary mechanism and refine it in align with company strategic business development> Monitor SOP implementation at CSCs by regions and proposal for regions’ KPI on CSC channel management> Develop virtual profit model and Monitoring of Business Centers and their profitability> Support and supervise regions in operational matters and back-end support to regions on HQ to synergize different teams> Develop operational strategies as per regional empowerment

- Target Management and Regional Business Planning- BI Analysis and Customer Research- NCVP Resource Planning- Segment development, customer promotion execution, visibility management- Human resource development- Overview Regional Business Performance & Demographics Dynamics- Regional Marketing Target/KPI Management - Regional Business Planning Management - Regional Subscriber & Revenue Management- Marketing Dashboard- Geo Marketing- Review Current Marketing Initiatives in Region

Business strategy & targets planningBranch & Financial OperationsProduct availability & penetrationQuality CS checks and Employee evaluationSOPs implementation (end to end processes)Terminal Business SalesSmart Phones & Mobile broad band devices penetrationKPI Management

Developed Customer Complaint process mechanismHandling Customer Satisfaction index (QA & Mystery Shopping)Sales Analysis & Market IntelligenceProduct Manager (Refrigeration)Customer Operations (End to End process)Branch OperationsFinance & AuditsEmployee EvaluationPeople ManagementAchievements:Successful CRM integration with Complaint Management SystemSuccessful alert system for inventory handlingSuccessful launch of Customer Satisfaction SMS SystemSuccessful Launch of Service Centers in Remote locations

 Manage Sales & Customer Service Operations in Branch Customer Complaint Management Billing Issues Branch Administrations & Operations Trade Marketing Device Management

Sales & Customer ServicesBranch Operations & Opex ControlAdministration & FinanceComplaint ManagementCRM