From S.T.E.PIn 2006

RESPONSIBILITIES AS A PERSONAL ASSISTANT TO DIRECTOR.Room Reservation of Hotel, Air line reservation Visa processing.Prioritize and fix up Director Appointments.Maintain database for Address book, mailing lists for annual and festive greetings, and other official and personal information.Booking of Conference Rooms, adjustment of conference sets for making teleconference.Handling Incoming and Outgoing Calls.Director's and General Mail Handling Handling Director's Facsimiles ( incoming & outgoing)Maintaining cheques record Notice movement of employees as well guestsSorting out all telephone Extensions and telephone set problems File management Look after Director's vehicle's Excise tax, Insurance, Trakker, Vehicle maintenance ETC. Office Maintenances.Event Arrangements (Lunch / Dinner / Refreshments etc.)

Room Reservation of Hotel, Air line reservation Visa processing.Prioritize and fix up Director appointments.Maintain database for Address book, mailing lists for annual and festive greetings, and other official and personal information.Booking of Conference Rooms, adjustment of conference sets for making teleconference.Handling Incoming and Outgoing Calls.Director’s and General Mail Handling Handling Director’s Facsimiles ( incoming & outgoing)Maintaining cheques record Notice movement of employees as well guestsSorting out all telephone Extensions and telephone set problems File management Look after Director’s vehicle’s Excise tax, Insurance, Trakker, Vehicle maintenance ETC. Office Maintenances.

Provide trouble shooting, technical support, Product Information to the customers landing on Contact Center ensuring that their issues are resolved swiftly and professionally in the line with agreed service levels. Maintain high level of customer satisfaction throughout the process from the 1stcall to complete problem resolution and provide complaint reference for future correspondence to the customer. well organized, able to work with less/ no supervision, multitasking by providing different customers with respective and different product information Suggest the key points to improve the work and efficiency for contact center to Team Leader / Supervisor. Follow the grids/ standards/ policies given by the management however must exceed expectations of the customers while taking into account the needs of the organization. Register all the complaints, queries and suggestions of customers in the System, take complaints when needed and to avoid unnecessary complaint logging. provide FCR (First Call Resolution) by taking ownership of the complaint/information Update himself regarding the products/ policies, to provide customers with accurate and reliable services. Participate in the Shift meetings held daily by the Shift supervisors, attend training session/ refresher course being conducted by the Management.

Manager Procurement

RESPONSIBILITIES AS A SALES EXECTIVE. Sales & Inventory Management.Reporting to Manager Co ordination with other DepartmentsArrange Sales MeetingsNew Hiring Through ads. In Newspapers Arrange training for new comersCorrespondence with Region office regarding Problems faced time by time.Co-ordinate with all Branches.I.T Skills Understanding Widows EnvironmentWord Processing (MS Word)Spread Sheets (MS Excel) Presentations (Power Point)Database Management System (MS Access)Internet & Email