Shakeel Mohammed Email & Phone Number

India

Maintain resource data, Onboarding resources who are client select,performing client specific background verification, forecasting revenue for each month withtotal billable and non-billable count. Approving and maintain Time sheet of each resource.Uploading onboarding documents for resources who have cleared BGV check.

Chennai, Tamil Nadu, India

Interacting with on site sales team in regards to renewal of ongoing contacts.Providing renewal documents for clients and making renewal changes as per clientrequirement which involves credits, re-billing, cancellation and SLA changes. CRM used inthe process is Dynamics 365 and invoicing system is Fin-ops.

Chennai, Tamil Nadu

Interacting with clients, creating the invoice as per the client's requirement, Booking orders, creating renewals, Amending contracts/ renewal documents, Credit and rebilling, Assigning requests, Quality checking documents. Generating a weekly and monthly report of backlog and slippage on assigned accounts.

Chennai, Tamil Nadu

Handle customer inquiries, complaints, billing questions, and payment extension/service requests. Empathize angry customers, repair trust, locate the source for problem and resolution, and design best-option solutions.

Chennai, Tamil Nadu

Worked as an intermediate between the bank and the companies (Cash Replenishment Agencies) responsible for loading the ATMs. Generated authorized indents which determine the amount of cash to be fed to ATMs across specific locations in the country. Trained to speak with cash replenishment agents, bank executives and managers.

Chennai, Tamil Nadu

Worked in US-based shifts to handle various medical claims for providers in the US. Handled calls to US insurance regarding claims posted and attended various training programs on working efficiently.