Shakeel Munir Email & Phone Number

Dubai, United Arab Emirates

Start Consult - Food Services Division is a UAE-based hospitality company with multiple concepts under it’s umbrella – Barbecue Delights, My Shawarma, Sasha’s Café and Masala Street. My responsibility is to manage all aspects of the restaurant ensuring all standard operating procedures are maintained to a level of consistency and accuracy. Direct & lead restaurant team efficiently and provide an inspiring atmosphere in which to work.Key Responsibilities• Monitoring effectiveness of workflow & Sequence of Service during service periods and provides hands-on support as and when required.• Monitoring of all restaurant operations and conditions to ensure the quality of the product and customer satisfaction. • Monitoring of the cashiering function of the outlet.• Monitoring customer satisfaction and respond to customer feedback and complaints.• Advises any improvements needed in relation to restaurants operation including updates to SOPs or addition/ deletion of SOPs.• Providing constant coaching, counselling and discipline to colleagues to ensure their capability to meet the needs of the customer and the organization.• Close monitoring of daily restaurant opening & closing procedures managing the day to day smooth running of the outlet.• Coordinates with the Operations Director to ensure the right people are recruited.• Responsible for Rota’s to budget and adapt staffing levels when necessary.• Increase and maximize sales and profit as set by the Management budgets.Key Achievement/Projects• Reduced overtime and 50% in first two months• Achieved 30% increase in profit from previous budget• Helped create and implement new company values, mission and vision.• Administrated, organised and facilitated opening of a fully functional extension of restaurant i.e. Barbecue Delights - Dubai Parks & Resorts Outlet (220 seats)

Karachi, Pakistan

Pompei is a fine dining restaurant in Karachi and Lahore that serves Italian cuisine with a twist in an elegant and sophisticated ambiance. The restaurant first opened in Karachi in 2004 and is widely acknowledged as one of the finest restaurants in Pakistan. I joined Pompei in Karachi and after three years I was shifted to Lahore for the opening of Pompei Lahore branch. I handled multiple tasks like plan, coordinate, assign, oversee and participate as required. To maintain accurate food service standards. To hire new staff members, train, motivate and supervise them in daily operation. To make sure that staff members are correctly and smartly dressed and looking neat and clean at all times. Monitor and ensure that health and safety practices are followed and maintained. To identify problems and improve methods and procedures, Control inventory and maximize sales. Meeting, greeting and getting feedback from the customer, complaint handling. Looking after the maintenance of equipments and restaurant.Key Achievement/Projects• Launched implementation of HACCP standards in operation.• Administrated, organised and facilitated opening of a fully functional extension of restaurant (130 seats)

Karachi, Pakistan

Situated in Karachi's main upscale restaurant and shopping district, Fuchsia offers a new concept menu comprised of flavorful Modern Thai cuisine with an artistic twist Fuchsia’s top Chefs were Kelvin Loke from Singapore and Chef Pairoj from Thailand. This restaurant is operated by (O.B FOODS). As a Restaurant Manager my duty was to look after the whole restaurant and to make sure that we as a team provide excellent customer service. Ensure proper hygiene and sanitation procedures are followed. Train, motivate and develop staff, Control inventory and maximize sales. Monitor and ensure standards are maintained. To make sure that every customer gets the best food and excellent service. Ensure that staff are clean, correctly and smartly dressed at all times. Prepare duty rosters and ensure that correct manning levels are maintained and work is evenly distributed.Throughout my career, I have had the opportunity to learn how to adapt easily to different situations and work environments and having the chance to work with different nationalities have taught me the importance of respect to other’s culture.• Now two Fuchsia outlets have been opened in Dubai also. At Two Towers, Barsha Heights, Dubai and Bay Square, Business Bay Dubai.

Lahore, Pakistan

Café Aylanto is a very famous upscale fine dining restaurant serving Mediterranean cuisine located in Lahore. This restaurant is operated by (O.B FOODS). I joined this legendary restaurant as a captain and later I got promoted as Floor manager. While working here as a captain I was effectively engaged in handling different tasks like taking reservations, taking food and beverage orders, doing suggestive selling according to the customer’s choice, assisting them in making food & beverage selection. Taking desserts, tea and coffee orders, Cleaning and resetting the tables along with other staff members, collecting bills. Ensure sufficient mise-en-place to facilitate fast expedition of orders, particularly during peak periods. Ensure that trays and trolleys are correctly and attractively laid up. Ensure that orders are taken correctly, courteously and served without any delay.

Lahore, Pakistan

Nando's is an international casual dining restaurant chain originating from South Africa, with a Mozambican/Portuguese theme. Founded in 1987, Nando's operates about 1,000 outlets in 30 countries. I joined Nando’s Pakistan when they had only one branch in the whole country and it was in Karachi. I went to Karachi for 3 months Service Expert training and came back for the opening of Nando’s Lahore outlet. It was really fun working with Nando’s and I enjoyed my every single day working and serving in Nando’s Pakistan also I learnt a lot of new service and order taking skills during my period with Nando’s.

Lahore, Pakistan

I started my career in hospitality industry as a waiter apprentice in Avari Hotel Lahore (Formerly Hilton Lahore) by joining their one year Food & Beverage certificate programme. I got trained at different Food & Beverage outlets being the apprentice under training. I also participated in different indoor and outside catering events and banquet functions on various times. After successfuly completing the apprenticeship programme I was offered job and I worked one more year at Avari. Avari Hotels International has thair hotel outlets in Dubai also. As a waiter I was performing different tasks few of them are as follows. Greeting the guest and make them feel immediately welcomed. Maintain effective and efficient customer service. Check condiments in each station daily and make sure that everything is clean and organized. Presenting the menus to the guest and answering the questions about menus items and making recommendations upon request. Taking the order for food and beverages and then serving them after resetting the table. Doing follow ups and getting feedback from the guest. Knowing todays specials and checking available and not unavailable items in the menu. Knowing what are the promotional items or the items to push on daily basis.

Biological And Physical Sciences

Triple major in mathematics, chemistry and physics

Secondary School, Mathemathics, Biological And Physical Sciences