Shakeel Panjwani Email & Phone Number

Lilburn, GA, US

Georgia, United States

Atlanta, Georgia, United States

Works with clients, sales, and product team to understand needs and develop effective products, features, and upgrades. Details include:- As a trusted advisor, collaborating with sales and client-facing teams to communicate complex technical ideas - Proactively engaging with stakeholders to solicit client feedback, and identify opportunities to upgrade.

- Led several product improvement efforts in collaboration with internal clients and teams, including pitching product to C-Suite- Launched development of new app by ideating and successfully demoing a new product to CTO, CISO, and CIOs, who fast-tracked production- Worked with researchers and designers to understand their internal operations and build a.

Remote

Served in a client-facing role with many CSM transferable skills, such as:- Maintaining accurate notes in internal CRM system, tracking client needs, issues, and pain points- Proactively following up on unresolved tickets and escalating as necessary to ensure quick follow up- Decreasing ticket rework volume by 7% and improving user satisfaction with new.

Remote

- Serving as client-facing point of contact for seven key products- Reviewed 2,000+ use cases for common issues, feature enhancement ideas, and resolvable, unexpected behavior- Evaluated data and proposed solutions to product and leadership teams- Developed extensive experience with support desk software, ticketing systems, as well as relevant tools such.