Shakeel Panjwani Email & Phone Number

Lilburn, Ga, Us

Georgia, United States

Atlanta, Georgia, United States

Works with clients, sales, and product team to understand needs and develop effective products, features, and upgrades. Details include:- As a trusted advisor, collaborating with sales and client-facing teams to communicate complex technical ideas - Proactively engaging with stakeholders to solicit client feedback, and identify opportunities to upgrade products- Tracking complex performance metrics, evaluating progress, and reporting obstacles to leadership- Automated… Show more Works with clients, sales, and product team to understand needs and develop effective products, features, and upgrades. Details include:- As a trusted advisor, collaborating with sales and client-facing teams to communicate complex technical ideas - Proactively engaging with stakeholders to solicit client feedback, and identify opportunities to upgrade products- Tracking complex performance metrics, evaluating progress, and reporting obstacles to leadership- Automated pipelines, boosting documentation and team efficiency by 10%+ Show less

- Led several product improvement efforts in collaboration with internal clients and teams, including pitching product to C-Suite- Launched development of new app by ideating and successfully demoing a new product to CTO, CISO, and CIOs, who fast-tracked production- Worked with researchers and designers to understand their internal operations and build a new feature that automated their work- Monitored usage of internal tool and identified opportunities for building user engagement,… Show more - Led several product improvement efforts in collaboration with internal clients and teams, including pitching product to C-Suite- Launched development of new app by ideating and successfully demoing a new product to CTO, CISO, and CIOs, who fast-tracked production- Worked with researchers and designers to understand their internal operations and build a new feature that automated their work- Monitored usage of internal tool and identified opportunities for building user engagement, satisfaction and conversion by double digits- Facilitated testing and feedback sessions to better understand needs and encourage product adoption- Gathered customer feedback and insights in order to guide product development and improvement processes Show less

Remote

Served in a client-facing role with many CSM transferable skills, such as:- Maintaining accurate notes in internal CRM system, tracking client needs, issues, and pain points- Proactively following up on unresolved tickets and escalating as necessary to ensure quick follow up- Decreasing ticket rework volume by 7% and improving user satisfaction with new features and pages- Created, implemented, and trained new staff on onboarding modules for specialty and industry tools

Remote

- Serving as client-facing point of contact for seven key products- Reviewed 2,000+ use cases for common issues, feature enhancement ideas, and resolvable, unexpected behavior- Evaluated data and proposed solutions to product and leadership teams- Developed extensive experience with support desk software, ticketing systems, as well as relevant tools such as Salesforce, JIRA, and Confluence