Shakeel Rafieq Email & Phone Number

Sri Lanka

Doha, Qatar

• Managing customer base provided efficiently and maintaining the customer relationship through ensuring customer requests for products and services are delivered timely and effectively. • Promoting tailor made products and services while maximizing the profit to the organization and providing cost effective solutions to the customers • Monitor, Follow-up and escalation on the obstacles/delays in progress of workflow within the organization to ensure quality of service to the customer. • Act as a resource person / As a focal point between the customer and the organization on resolving issues, retrieving information and general communication • Facilitating the customer with required information and support on products and services of Ooredoo Qatar

Sri Lanka

• Searching for new clients who might benefit from company products or services and maximizing client potential in designated regions;• Developing long-term relationships with clients through managing and interpreting their requirements• Persuading clients that a product or service best satisfies their needs in terms of quality, price and delivery; • Negotiating tender and contract terms and conditions to meet both client and company needs; • Calculating client quotations and administering client accounts; • Providing pre-sales technical assistance and product education, and after-sales support services; • Analyzing costs and sales: • Meeting regular sales targets and coordinating sales projects • Making technical presentations and demonstrating how a product meets client needs; • Liaising with other members of the sales team and other technical experts; • Providing training and producing support material for other members of the sales team.

Doha, Qatar

• Drive and manage small to medium company-wide projects and manage multiple projects concurrently. • Oversee and monitor progress on complex and multiple projects relative to scope, schedules, budgets and quality. • Maintains issues logs, decision logs, status reports, meeting summaries, project schedules. • Support sales team on a daily basis • Handle and manage client direct inquiries via phone calls, emails or web inquiries• Prepare sales reports for sales team • Ensure coordination of the interfaces of production with Sales & Marketing and Operations. • Responsible to track project changes and produces updated site based schedule as agreed with production and project management.

Sri Lanka

A US based company, in its' capacity being the market leader in the segment of eye care products. The local enterprise is the country office. The company boasts of a client portfolio of approximately 100 consultants. Its primary activities involve provision of drugs and cataract lenses for related diseases.• Area sales & marketing activities with the focused aim of contributing to growth and development of the company in terms of revenue, profitability and sustainability • Liaising with consultants in my scope, handling key accounts and maintaining a healthy rapport with same. • Undertaking a detailed market analysis of the company pitted against its' competitors. In this endeavor, I employ techniques such as a ratio analysis, conducting marketing interviews and engaging and initiating brainstorming sessions in alliance with subordinates in order to facilitate identification of issues and joint problem solving.

Sri Lanka

Under HSBC Group and responsible for handling the back office operations, a leading giant in the field of banking and holding a virtually untarnished reputation in its' sector. The region is mainly centered on the United Kingdom and the United States.• Handling specialized cheques worth over £15,000 and communicating with the other banks operating in the above stated regions • Managing direct debit payments and cancellations

Master’S Degree, Marketing & Sales Management ( Distance Learning )

High School, Commerce Stream

Activities and Societies: •Acted in the Shakes spear Drama Competition for the year 2004 in St. Peter's College,Sri Lanka •Active member.

High School, G.C.E Ordinary Level

•Captain of Debate Team D.S. Senananyke College year 2001/2, Colombo 07. •Participated in the Inter School Rugger Tournament at D.S..