Shakeel Ahmed Email & Phone Number

Apex, NC, US

Southborough, Massachusetts, US

• Collaborated with customers to analyze complex business needs, transformed them into functional software requirements and manage the development process for successful project delivery.
• Employed various research techniques to generate 3000+ user stories, requirement documents, traceability matrixes and training materials. Utilized as the primary guidance tools for developers/testers and were adopted.
• Oversaw all phases of project development, from research and design to programming, testing and implementation. Managed a portfolio of 20+ short and long-term projects ensuring on-time delivery and within budget..
• Successfully implemented process improvements, significantly enhancing incident management efficiency, reducing instances of missed SLA deadlines by 25%.
• Took the initiative to provide training and mentorship to new Business Analysts and interns across 6 different teams, enhancing their skills and contributions to their projects.
• Developed comprehensive workflow analysis presentations for executives and committees. These mockups had a pivotal role in securing funding for more than 5 projects over past 3 years.

• Collaborated with customers to analyze complex business needs, transformed them into functional software requirements and manage the development process for successful project delivery.
• Employed various research techniques to generate 3000+ user stories, requirement documents, traceability matrixes and training materials. Utilized as the primary guidance tools for developers/testers and were adopted.
• Oversaw all phases of project development, from research and design to programming, testing and implementation. Managed a portfolio of 20+ short and long-term projects ensuring on-time delivery and within budget..
• Successfully implemented process improvements, significantly enhancing incident management efficiency, reducing instances of missed SLA deadlines by 25%.
• Took the initiative to provide training and mentorship to new Business Analysts and interns across 6 different teams, enhancing their skills and contributions to their projects.
• Developed comprehensive workflow analysis presentations for executives and committees. These mockups had a pivotal role in securing funding for more than 5 projects over past 3 years.

Dublin, IE

• Provided analysis and collaboration with Biogen to modify existing Salesforce Service cloud Application for existing drugs like SPINRAZA and trial drugs like ADUCANUMAB.
• Acted as lead analyst to gather, analyze, and design modifications for a Salesforce Service Cloud (SFDC) application, which accommodated the evolving needs of 20+ different Specialty Pharma drugs. Translated conceptual.
• Swiftly drove the integration of necessary COVID protocols into application, completing the task in a 2 AGILE-cycle timeframe. This rapid integration ensured the applications’ adaptability to the pandemic’s challenges.
• Managed application requirement needs of a globally dispersed 10-person team. Communication and coordination skills addressed American and Asian time zone challenges, resulting in a consistently successful 3-week AGILE.

• Analyzed users’ requirements and designed new IT application solutions or enhancements within Waterfall and Agile methodologies.
• Conducted requirements needs and meticulously mapped data elements for over 100+ Business Requirement Documents (BRD) and Functional Requirement Documents (FRD). These sets of BRDs and FRDs served as essential.
• Led the design of 5 new or modified processes. Oversaw redesign of workflows while ensuring seamless integration with other applications.
• Successfully contributed to projects with national visibility, including implementing requirements of the Affordable Care Act regulations into existing 3 systems and the redesign of www.bluecrossnc.com site to meet the.
• Collaborated with Scrum Master to prioritize a backlog of 500+ Epics and user stories. Lead sprint meetings ad hoc and provided team guidance on Agile/Scrum best practices. This resulted in significant improvement in.

Morrisville, NC, US

• Lead Analyst on TrialCard applications for the Life Science Industry.
• Effectively turned conceptual user requirements into well-defined functional requirements. Managed and meticulously tracked status of business requirements throughout the project's Software Development Life Cycle.
• Authored 80+ use cases and test cases, ensuring timely delivery of detailed documentation. Precise requirement management and analysis ensured successful execution of 3 critical projects within 6 months. Led analysis.
• Collaborated closely with project managers and sponsors to establish clear project scopes and visions. Developed and presented process models and mock-ups, which were then presented to executive stakeholders for.

Master Of Business Administration - Mba, Business Administration And Management, General

Bachelor Of Science, Information Systems Technology

Junior Cambridge