• Install and configure, operating systems and applications.• Managing Service Now portal tickets, user requests, and diagnoses to resolve users reported issues in a timely manner.• Troubleshooting hardware, software, and networking issues• Responding to general IT requests and user clearance matters• Follow up with users to ensure issues are resolved.• Updating users and stock inventory

Job Responsibilities:• Install and configure, operating systems and applications• Training staff on newly installed hardware and software systems• Troubleshooting hardware, software and networking issues• Responding to general IT requests and user’s clearance matters• Windows Server 2019 Active Directory, Account Creation, WDS/Workbench, Maintaining AD Distribution List, File sharing, and permissions• Updating users and stock inventory• Managing Service Now portal tickets, users request and diagnose to resolve users reported issues in a timely manner• Respond to the users and provide assistance via walk-in, remote access, phone, email and computer chat• Maintain a working log detailed all required system updates, as well as the date of completion• Escalate issues to the Service Desk with next level of difficulty• IT procurement assistance• Dealing with Zain Mobile Telecom, line cancellation, requesting add-ons, new voice/data line and cancellation• Act as the initial point of contact for all users and their system related concerns• Follow-up with users to ensure issues are resolved• Organize and file documentation pertaining to warranties and instructional guides for computer hardware

Job Responsibilities:• Install, upgrade, support & troubleshoot Windows OS, authorized desktop applications, hardware & peripheral equipment.• Monitor, operate, manage, troubleshoot & restore service to clients, PCs & notebooks with authorized access to the network.• Involved in OS & applications installation, roll-out & ensuring all hardware, OS & applications to operates at its optimum level with latest updates & patches. I.e. Windows 7/10/11, Microsoft Office 365.• Managing ServiceNow, Service Manager & Kayako Incident Management tickets, resolving user incidents within SLA timing & escalating issues to Service Desk. Answer calls and Service Requests from end users and track status and progress to resolution.• Remote & Onsite support of OS and hardware up-gradation, configuration, user profile backup & restore.• Updating the user’s inventory, stock details, user documentation, dealing with the vendor regarding stock repairs & ensuring to securely kill the user information on hardware returned.• Windows Server 2019/2016, Active Directory, WDS/Workbench, File sharing, and permission etc.• Hand touch on VMware, ESXi hypervisor.• Latest imaging & cloning methods for OS installation. I.e. WDS, System Image, Ghost Image, etc.• HDD check for error and HDD logical bad sectors scan and repairs etc.• Installed, upgraded, configure & verified hardware & software applications of multinational companies of FAST Consortium.• Managing PO documentation & involving with IT Manager for purchasing relevant IT stuff related to budget & cost.• Best experience in multi-national & multi-language end-user support and network troubleshooting.

Job Responsibilities:• Planet, Motorola, Symbol and Ruckus AP’s Configuration & installation.• LAN Network implementation & Troubleshooting• Windows Server 2008 R2

Job Responsibilities:• Perform general data entry using Microsoft Excel & Word, & company software• Highly skilled in operating a variety of office machines & equipment such as a computer, fax, scanner & copier.• Sorted, prioritized, & entered data from papers into the computer program• Answer phones & create notifications in the system.

Job Responsibilities:• Complete knowledge of computer hardware technology & skilled in installing, maintaining, & supporting IT equipment.• Excellent diagnostic abilities on all platforms• Recovery loss data, Hard Disk recovery a lot more practical skills.

Job Responsibilities:• Troubleshooting system & network related issues LAN/WAN & diagnosing & solving hardware or software faults.• Install, upgrade, support & troubleshoot Windows OS, authorized desktop applications, hardware & peripheral equipment.• Monitor, operate, manage, troubleshoot & restore service to clients, PCs & notebooks with authorized access to the network.• Utilized scanner, copier, telephone, fax machine, & printer to perform tasks• Operating MS Office for performed data entry to add new records, verify, correct, edit, & change prepare documents.