Shakeel Ahmad Email & Phone Number

Australia

• Install and configure, operating systems and applications.
• Managing Service Now portal tickets, user requests, and diagnoses to resolve users reported issues in a timely manner.
• Troubleshooting hardware, software, and networking issues
• Responding to general IT requests and user clearance matters
• Follow up with users to ensure issues are resolved.
• Updating users and stock inventory

Riyadh, Saudi Arabia

• Job Responsibilities:
• Install and configure, operating systems and applications
• Training staff on newly installed hardware and software systems
• Troubleshooting hardware, software and networking issues
• Responding to general IT requests and user’s clearance matters
• Windows Server 2019 Active Directory, Account Creation, WDS/Workbench, Maintaining AD Distribution List, File sharing, and permissions

Riyadh, Saudi Arabia

• Job Responsibilities:
• Install, upgrade, support & troubleshoot Windows OS, authorized desktop applications, hardware & peripheral equipment.
• Monitor, operate, manage, troubleshoot & restore service to clients, PCs & notebooks with authorized access to the network.
• Involved in OS & applications installation, roll-out & ensuring all hardware, OS & applications to operates at its optimum level with latest updates & patches. I.e. Windows 7/10/11, Microsoft Office 365.
• Managing ServiceNow, Service Manager & Kayako Incident Management tickets, resolving user incidents within SLA timing & escalating issues to Service Desk. Answer calls and Service Requests from end users and track.
• Remote & Onsite support of OS and hardware up-gradation, configuration, user profile backup & restore.

Dammam, Saudai Arabia

• Job Responsibilities:
• Planet, Motorola, Symbol and Ruckus AP’s Configuration & installation.
• LAN Network implementation & Troubleshooting
• Windows Server 2008 R2

Riyadh, Saudai Arabia

• Job Responsibilities:
• Perform general data entry using Microsoft Excel & Word, & company software
• Highly skilled in operating a variety of office machines & equipment such as a computer, fax, scanner & copier.
• Sorted, prioritized, & entered data from papers into the computer program
• Answer phones & create notifications in the system.

Khyberpukhtoonkhwa, Pakistan

• Job Responsibilities:
• Complete knowledge of computer hardware technology & skilled in installing, maintaining, & supporting IT equipment.
• Excellent diagnostic abilities on all platforms
• Recovery loss data, Hard Disk recovery a lot more practical skills.

Mardan, Pakistan

• Job Responsibilities:
• Troubleshooting system & network related issues LAN/WAN & diagnosing & solving hardware or software faults.
• Install, upgrade, support & troubleshoot Windows OS, authorized desktop applications, hardware & peripheral equipment.
• Monitor, operate, manage, troubleshoot & restore service to clients, PCs & notebooks with authorized access to the network.
• Utilized scanner, copier, telephone, fax machine, & printer to perform tasks
• Operating MS Office for performed data entry to add new records, verify, correct, edit, & change prepare documents.

Bachelor Of Science, Botany, Zoology, Chemistry, C

Diploma Of Information Technology, Information Technology, A

Activities and Societies: Information TechnologyThe Diploma includes; 1. Information and Communication Technology (ICT) 2. Office.

Computer Technical Education, Information Technology, A

Computer Technical Education