Shakeem Johnson Email & Phone Number

Kuwait

• Integrated cutting-edge infrastructure tools to migrate network operations to virtual server computing environment.
• Researched, recommended, configured and supported hardware and software for multiple departments.
• Increased system security and performance with proactive changes.
• Spearheaded server infrastructure development, quality control, staging and production operations.
• Supported, configured, maintained and upgraded customer networks and in-house… Show more
• Supported, configured, maintained and upgraded customer networks and in-house servers.

Doha, Qatar

• Responsible for both classified and unclassified computer system stability through the use of DOD approved, Government-furnished operating systems and software.
• Provided front line customer service desk support, responsible for responding to and resolving computer, printer, and network issues.
• Installed and configured printers and scanners, resetting default device passwords to prevent cyber attacks.
• Researched, documented and escalated support cases to higher levels of support… Show more
• Researched, documented and escalated support cases to higher levels of support when unable to resolve issuesusing available resources.
• Supported and interfaced with site Information Management Officers (IMO) to ensure all Service Desk resourcesare utilized in the most efficient manner.

Rochester, New York Area

• Managed weekly CAB team meeting to ensure requests were being processed appropriately from incidents torequest for changes.
• Assisted IT Application Production Operations team with EOSL Project during quarterly Xerox servers upgradesand decommissions activities; ensured Suppliers were submitting updated statuses and held accountable.
• Facilitated weekly Security Access Control (SACs) meetings.IT Application Production Operations (USCBO)
• Collaborated with business… Show more
• Collaborated with business partners to help minimize ticket incident issues involving Contracts Manager applications and ValueQuix system.
• Maintained metrics and status reporting for various Xerox application systems; escalated issues to management when appropriate.

Marketplace Mall

• Held hiring responsibility when store first opened
• Generated new customers
• Made sure that the staff hit weekly sales goals
• Held responsible for daily store operations

Marketplace Mall

• Lead weekly team meetings with sales associates to promote new products, and brainstorm ideas to maximize sales
• Assisted store manager with analyzing daily sales transactions, and inventory trends
• Train and mentor new hires, supervise sales associates

Bachelor Of Science - Bs, Business Administration And Management, General

Associate'S Degree, Business Administration And Management, General