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@geeksquad.com
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Shakeem Lewis is listed as Agent at Geek Squad | Help Desk, Desktop Support Technician | Network+ Certified | Providing solutions to your systems at Geek Squad, a with 7069 employees, based in Miami-Fort Lauderdale Area, United States. AeroLeads shows a work email signal at geeksquad.com and a matched LinkedIn profile for Shakeem Lewis.
Shakeem Lewis previously worked as Consultation Agent at Geek Squad and Tier 2 Technical Support Advisor at Teleperformance, Usa. Shakeem Lewis holds Associate Of Science - As, Computer/Information Technology Administration And Management, 3.82 from Broward College.
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AeroLeads found 1 current-domain work email signal for Shakeem Lewis. Compare company email patterns before reaching out.
I’m a skilled technical support professional with 2 years of verified experience in Windows/Mac troubleshooting and customer service. I’m looking to continue providing quality service and support, as well as expanding my skill set in the IT industry.I’m currently interested in systems administration and learning some of the different tools that make the management of multiple clients and servers possible. I’m always learning how to improve the way I support users and how to keep systems reliable and efficient.Proficient in diagnosing and troubleshooting operating systems, working in Windows/Mac environments, supporting mobile devices, and virtualization with Hyper-V/VMWare.
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Miami/Fort Lauderdale Area
• Greeted clients as they come in, listened to their issue, and created appointments. • At check-in, diagnosed the issue and recommended appropriate service solutions or repairs. • Leveraged critical thinking and troubleshooting skills to resolve issues in one visit when possible. • Ensured clients were kept up-to-date during the repair process. • Partnered with in-store Repair Agents for updates, assistance, and alternative solutions.
Miami/Fort Lauderdale Area
• Served as the first point of contact for iOS Tier 1 Advisors. • Provided proper troubleshooting steps to Tier 1 Advisors that led issue resolution. Took over calls when necessary. • Continually followed up with callers until resolution, ensuring the highest level of customer satisfaction. • Handled repair disputes effectively. • Assisted in the call training of incoming iOS Tier 1 Advisors.
Miami/Fort Lauderdale Area
In this role, I learned firsthand what excellent customer service entailed. Experience and responsibilities include: • Troubleshooted and resolved iOS and macOS issues through use of knowledge base and problem-solving skills. • Aligned with callers and guided them through the resolution process. Handled irate callers appropriately. • Thoroughly documented steps that were taken that led to the fix, decreasing call handling times. • Setup store appointments for unresolved software and/or hardware issues. • Partnered with other Tier 1 roles to find the quickest solution for the caller. • Escalated calls to our Tier 2 support when needed.
Other employees you can reach at geeksquad.com. View company contacts for 7069 employees →
Shawn Ezell
Colleague at Geek SquadAtlanta, Texas, United States
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Travion Seal
Colleague at Geek SquadHarrison Township, Michigan, United States
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Cody Griswold
Colleague at Geek SquadWilmington, North Carolina, United States
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Shanao Zen
Colleague at Geek SquadBerkeley, California, United States
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Benjamin Volkland
Colleague at Geek SquadWilkes-Barre, Pennsylvania, United States
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Terrell Bannister
Colleague at Geek SquadTulsa Metropolitan Area, United States
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Christy Alvarado
Colleague at Geek SquadEdinburg, Texas, United States
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Blake Bolton
Colleague at Geek SquadPotwin, Kansas, United States
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Gwynn Jarvis
Colleague at Geek SquadGreenville, North Carolina, United States
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Gregory Adkins
Colleague at Geek SquadAvon, Indiana, United States
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Quick answers generated from the profile data available on this page.
Shakeem Lewis works for Geek Squad.
Shakeem Lewis is listed as Agent at Geek Squad | Help Desk, Desktop Support Technician | Network+ Certified | Providing solutions to your systems at Geek Squad.
AeroLeads has found 1 work email signal at @geeksquad.com for Shakeem Lewis at Geek Squad.
Shakeem Lewis is based in Miami-Fort Lauderdale Area, United States while working with Geek Squad.
Shakeem Lewis has worked for Geek Squad and Teleperformance, Usa.
Shakeem Lewis's colleagues at Geek Squad include Shawn Ezell, Travion Seal, Cody Griswold, Shanao Zen, and Benjamin Volkland.
You can use AeroLeads to view verified contact signals for Shakeem Lewis at Geek Squad, including work email, phone, and LinkedIn data when available.
Shakeem Lewis holds Associate Of Science - As, Computer/Information Technology Administration And Management, 3.82 from Broward College.
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