Shakeena Mosley Email and Phone Number

• Respond to customer inquiries via phone, email, and chat and provide effective and timely solutions to their problems• Demonstrate empathy and active listening skills to ensure customer satisfaction• Provide customers with product information, pricing, and promotions• Accurately document all customer interactions and transactions in the company's database• Meet and exceed individual and team performance goals and targets

• Collaborate with hiring managers and recruiters to understand roles and effectively move candidate through the interview screening process• Maintain internal ATS integrity and document all candidate updates • Schedule interviews based on open screener availability using Microsoft outlook and Calendly scheduling• Ensure positive candidate experience by providing timely responses to questions and efficient interview scheduling based on candidate availability. •Schedule interviews, I9 , and fingerprint appointments for bulk hiring of up to 50 candidates. • Assist talent team with any extra assistance as requested

• Evaluates supplier performance; recommends and implements changes to improve effectiveness of suppliers.• Maintains and circulates schemes and schedules; provides feedback to Distribution Networks Office on routing and labeling errors.• Receives and processes requests for postal equipment from postal installations and private mailers; ensures adequate inventory of equipment is on hand at facility and prepares documents for the shipping and receiving of trailers.• Reviews irregularity, delinquencies, and other deficiencies by suppliers and follows with appropriate action; verifies the validity of reported infractions.• Provides technical advice and makes recommendations regarding dispatching problems and rerouting instructions to offices routing mail to provide timely movement of mail. Maintains contacts with other offices to ensure the level of transportation service provided is effective and economical.• Coordinates plant load operations with the Distribution Networks Office and assists in reviewing supplier schedules and operations; recommends schedule changes, adjustments, and establishment or discontinuance of vehicle service between facilities to improve service and reduce fuel consumption.• Reviews and monitors supplier performance, compliance with contract, operational activities, and safety requirements ensuring proper procedures are being followed. Responds to inquiries and complaints, maintains files and certifies payment for services.• Coordinates the dissemination of information and guidance for all dispatching and ramp employees engaged in activities relating to the receipt, transfer, and dispatch of all classes of mail. May Supervise transportation related employees in absence of supervisor or manager.• Administers national and regional rules, regulations, and special instructions governing the distribution and routing of mail.

• Supervise lunchroom personnel (Lunchroom Attendant, Porter, Salad Maker, Cook I, II and III, Lunchroom Cashier, Cook Pastry)• Creating work schedules for lunchroom employees• Preparing and enforcing a cleaning schedule., as well as competing tasks assigned per the cleaning schedule• Participating in preparation of food items in accordance with accepted practices established by Nutrition Support Services to ensure that food is prepared following menu, recipes and production records to ensure nutrition *guidelines are being met, while HACCP guidelines for safe food handling are being followed.• Verifying that all aspects of the accountability process are being followed in accordance with *NSLP, ISBE and Nutrition Support Services guidelines.• Monitoring the required paperwork is completed accurately, including but not limited to deposit slips, production records, cooks’ temperature logs, line temperature logs, food delivery records and refrigeration temperature logs. • Following cash handling policies and procedures • Forecasting accurately to ensure that enough food is prepared and checks food and stock levels throughout the day. • Conducting daily meetings and monthly food service training sessions.• Completing monthly inventory using the appropriate form in a timely fashion.• Ordering food based on inventory levels and menu and monitoring those deliveries are correct.• Documenting discipline issues in a timely fashion. • Performing any other duties as assigned by Nutrition Support Services/designated food management company.