Shakeira Ingram Email & Phone Number

I am a dedicated professional with 11 years of experience in the tech industry, currently serving as a Senior Technical Support Advisor at Apple. My journey in this field has been driven by a passion for providing exceptional customer service and a deep interest in cyber security.Experience Highlights:Senior Tech Support Advisor, Apple (Remote)August, 2017 - PresentProvide technical support and troubleshooting assistance to customers, ensuring timely resolution of issues and high levels of customer satisfaction.Mentor junior team members and contribute to the development of training materials to improve overall team performance.Collaborate with cross-functional teams to identify and address technical challenges, ensuring seamless customer experiences.Previous Positions:AT&T, Sales RepresentativeJuly 2013-August 2017Successfully met and exceeded sales targets, consistently ranking among the top performers in the region.Provided expert guidance to customers on a wide range of AT&T products and services, ensuring satisfaction and loyalty.Implemented innovative sales strategies to drive revenue growth and expand the customer base.Education:High School Diploma, Shades Valley High School, 2008Cyber Security Bootcamp, Drake State Community College, 2024-completed an intensive cyber security bootcamp focusing on areas such as Linux, Bash Scripting, ethical hacking, Penetration, PowerShell Scripting, Ports, Cryptography, Web Development, Firewalls and Network Security, Web Vulnerabilities, Splunk and Digital Forensics. Skills:Cyber SecurityTechnical SupportCustomer ServiceProblem-solvingTeam LeadershipSales Interests:Outside of work, I am passionate about staying updated on the latest advancements in cyber security and enjoy traveling with my family.

• 

  Drake State Community And Technical College

  Cyber Security Bootcamp