Shakeira Garrell Email & Phone Number

Epic Principal Trainer - EpicCare Inpatient Clinical Documentation

Epic Credentialed Trainer

Youth Mental Health

Toronto, Canada Area

• Diplomatically respond to inquiries from staff, patients, family members, and visitors• Prioritize workload and functioned independently to complete all tasks• Transcribe doctor’s orders in both paper and electronic health records systems• Orchestrate employees to provide superior service to patients and families• Demonstrate abilities to work with medical databases in a busy work environment• Exhibit exceptional ability to remain calm under stress and looked for solutions… Show more • Diplomatically respond to inquiries from staff, patients, family members, and visitors• Prioritize workload and functioned independently to complete all tasks• Transcribe doctor’s orders in both paper and electronic health records systems• Orchestrate employees to provide superior service to patients and families• Demonstrate abilities to work with medical databases in a busy work environment• Exhibit exceptional ability to remain calm under stress and looked for solutions Show less

Toronto, Canada Area

• Facilitated group and one-one-one training sessions to clerical, clinical, and support staff• Logged and troubleshot workflow and processing issues• Strategized solutions to improve overall patient flow and departmental inefficiencies

Mississauga, Ontario

• Worked independently with minimal supervision• Exercised a high level of poise while handling customer concerns• Maintained company policies with returns and used creative thinking to resolve problems• Provided excellent customer service to both customers in the store and on the phone• Trained new associates in company software and policies• Reduced company losses with highly detail-oriented paperwork and transactions

Oakville, Ontario

• Completed filing and reorganized existing charts• Assembled patient charts according to their specific tests• Welcomed, registered, and scheduled patients• Performed patient reminder calls and informed patients of test preparation details• Prepared outgoing and incoming mail• Established priorities to effectively achieve goals and complete all required tasks

Bachelor Of Arts (Ba), Communication, General

Certificate In Adult Learning, Specializing In Career And Academic Advising, Completed Courses: Student Advising Foundations, Creating Programs In Adult Education, And Helping

Postgraduate Certificate, Public Relations, Honours

Diploma, Medical Office Assistant/Specialist, 4.0

Recipient of the Silver Medalist Award Winner for highest GPA in graduating program