Shakia Baker Email & Phone Number

Jonesboro, Georgia, United States

• Carry out all recruitment processes including advertising vacancies, reaching potential applicants, interviewing applicants, screening resumes • Conducting reference checks, & background checks and offering processes and placement. • Process workers comp claims and investigations • Process unemployment claims • Investigate sensitive customer complaints and resolve issues in a timely manner making sure compliance with policies and procedures was followed • Processed Payroll • Managed multiple phone lines and well as incoming applicants • Built and maintained Client relationships • Making onsite visits to Clients and potential clients • Managed outside sales/Business development and performed screenings and insurance submittals as well as the overall new client approval process • Conducted and coordinated job fairs • Enter and Manage daily time for employees via Bullhorn

Jonesboro, Georgia, United States

• Carry out all recruitment processes including advertising vacancies, reaching potential applicants, interviewing applicants, screening resumes • Conducting reference checks, & background checks and offering processes and placement. • Process workers comp claims and investigations • Process unemployment claims • Investigate sensitive customer complaints and resolve issues in a timely manner making sure compliance with policies and procedures was followed • Processed Payroll • Managed multiple phone lines and well as incoming applicants • Built and maintained Client relationships • Making onsite visits to Clients and potential clients • Managed outside sales/Business development and performed screenings and insurance submittals as well as the overall new client approval process • Conducted and coordinated job fairs • Enter and Manage daily time for employees via Bullhorn

Jonesboro, Georgia, United States

• Carry out all recruitment processes including advertising vacancies, reaching potential applicants, interviewing applicants, screening resumes • Conducting reference checks, & background checks and offering processes and placement. • Process workers comp claims and investigations • Process unemployment claims • Investigate sensitive customer complaints and resolve issues in a timely manner making sure compliance with policies and procedures was followed • Processed Payroll • Managed multiple phone lines and well as incoming applicants • Built and maintained Client relationships • Making onsite visits to Clients and potential clients • Managed outside sales/Business development and performed screenings and insurance submittals as well as the overall new client approval process • Conducted and coordinated job fairs • Enter and Manage daily time for employees via Bullhorn

Morrow, Georgia, United States

• Managed inbound and outbound customer service calls for global logistics companies. • Advised clients regarding account issues, product information, and company information. • Counseled clients through Human Resources and Payroll related issues. • Managed technical concerns of clients regarding the company website. • Triaged customer service calls and escalate issues to management as needed. • Performed account maintenance including key human resources functions as well as fielding level three account inquiries by clients. • Exceeded Quality Assurance requirements and Key Performance Metrics.

Hampton, Georgia, United States

• Manage high-volume inbound and outbound customer service calls for high-volume online retailers and top-tier technology services companies. • Identify and anticipate customer needs via thorough and engaging dialogue with customers. • Research client issues in order to provide solutions and client satisfaction • Capitalize on opportunities to introduce clients to additional products and services offered by the company. • Perform exceptional customer service through the development of sustainable relationships. • Ensure detailed and accurate documentation of all customer interactions. • Consistently exceed company metric standards and quotas. • Manage multiple computer systems simultaneously. • Participate in continued education courses in order to provide up-to-date information and solutions for clients.

Booneville, Mississippi, United States

• Evaluated customer merchandise to determine value. • Prepared merchandise for sale and performed sales transactions • Supervised employee development, training, and performance coaching. • Managed employee schedules. • Responsible for all merchandise, money, and cash handling and maintaining accurate and secure merchandise and cash controls. • Supervised approval of loans, ensuring accuracy, relevance, and accountability. • Implemented standards to ensure the company was prepared for audits at all times • Managed collection processes and procedures per federal, state, and local laws. • Implemented company safety and security producers, policies, and regulatory requirements. • Prepared, evaluated, and submitted reports efficiently and before deadlines. • Performed extensive outside sales and marketing activities.

• Coordinated non-clinical responsibilities for the Senior Psychiatric Unit under the supervision of licensed nursing personnel. • Transcribed physician’s and service provider’s orders as indicated regarding orders. • Managed staff scheduling and facilitation of staffing needs. • Provided effective communication with external physicians and service providers. • Managed and maintained patient information. • Supervised back office responsibilities including file maintenance, and managing supplies, inventory, and equipment. • Maintained unit admissions, transfers, discharges, and transportation of patient information.

Pleasanton, California, United States

• Responsible for client development and rapport building. • Recruited, interviewed, and assessed candidates for hire. • Performed in-person client servicing of all assigned regional accounts. • Campaigned target accounts with heavy outside sales/new client development. • Performed ongoing account analysis and development with sales goals and billing increases. • Performed marketing presentations to business partners. • Coached, counseled, and matched applicants to appropriate job orders. • Contributed to regional profitability by offering a consistently high level of customer service.

Salinas, California, United States

• Recruited and managed 300+ temporary staff positions onsite at customer locations. • Screened, interviewed, and hired candidates as well as conducted exit interviews. • Developed and implemented recruiting and retention strategies. • Processed weekly payroll for temporary employees as well as worker’s compensation and unemployment claims. • Generated and maintained unemployment records. • Responsible for maintenance and quality assurance of personnel files and information.