Shakil Hasan Email & Phone Number

Adelaide, SA, AU

Adelaide, South Australia, Australia

• The Banking Migration Support Analyst is responsible for supporting Service Management Experts (SME) in client engagement, system configurations, processes, and functionalities. This role plays a critical role in.
• Identifying and analysing the client’s business processes, procedures and work practices to configure the core banking system to accommodate their business requirements.
• Liaising with Data Engineers to analyse data migration and identifying issues related to migration of databases.
• Analyse the configuration of the core banking database to identify the inefficiencies and recommending optimal solution to assist with the successful conversion and merging of banking system to Data Action Core Banking.
• Deploying functional solutions such as creating, adopting, and implementing test plans to ensure successful banking system configurations for the clients.
• Using Business Process Modelling Notation (BPMN) tools to map and document the core banking system business processes and procedures. Producing system configuration specifications for the clients to follow.

Adelaide, South Australia, Australia

• Providing business solutions to Customer base on their technical and service requests. The role also has the following responsibilities.
• Engaging with customers and businesses to build rapport, understand their technical requirements, and address their concerns.
• Troubleshooting and providing technical support in managing business accounts, mobile, applications and network devices remotely. Guiding customers to successfully install mobile applications and Network devices such.
• Troubleshooting and providing technical support in managing business accounts, mobile, applications and network devices remotely. Guiding customers to successfully install mobile applications and Network devices such.
• Investigating, diagnosing, and assessing technical problems reported by the customers. Raising incident ticket and Utilized CRM software to manage accounts and resolve disputes..
• Communicated and shared sales reports, analysis, and contents heavily on MS office platform. MS Teams and SharePoint have been used widely to maintain stakeholder engagement. Show less

South Australia, Australia

• Developed strong multitasking abilities by managing transactions, performing product lookups, and verifying inventory availability point-of-sale systems.
• Proactively reported and resolved EFTPOS problems, ensuring smooth payment processing for customers.
• Contributed to maintaining product stability by transferring, creating, and receiving stock orders on a weekly basis.
• Collaborated with team members and promoted commitment to the organization's vision and values, fostering a… Show more Developed strong multitasking abilities by managing transactions, performing product lookups, and.
• Collaborated with team members and promoted commitment to the organization's vision and values, fostering a positive work environment Show less

Adelaide, South Australia, Australia

• In WIL program, the team was required to develop a web application development. The assigned role was as a project manager and front-end designer.
• Managed the end-to-end project lifecycle, including requirement gathering, planning, resource allocation, timeline management, and quality assurance. Achieved completing the project stages within the deadlines.
• Collaborated effectively with cross-functional teams, including developers, UX designers, and project managers, to ensure… Show more In WIL program, the team was required to develop a web application development. The.
• Collaborated effectively with cross-functional teams, including developers, UX designers, and project managers, to ensure successful implementation of front-end designs. Illustrated the storyboard of the web.

Adelaide, South Australia, Australia

During my capstone professional project, I had the privilege to be part of the Digital Transformation of Fire Response initiative with the Department of Environment and Water. Our dedicated team led the charge in revolutionizing their bushfire response map. I played a key role in implementing an ESRI GIS Map solution, ensuring both online and offline.

Bangladesh

Utilized various research methodologies, such as surveys, interviews, and focus groups, to collect data and obtain valuable consumer insights. Moreover. Assisted in the development of market research reports, including summarizing findings, creating visual representations of data (charts, graphs), and presenting actionable insights to the marketing team.

Khulna

• The role was based on an indie software developer. The contributions were as the following.
• Collaborated with product managers and UX designers to translate project requirements and business objectives into polished user interfaces.
• Utilized strong problem-solving skills to evaluate user research and convert abstract ideas and requirements into planning tools such as journey maps, user personas, and storyboards.
• Adapted to changing project requirements and timelines, effectively… Show more The role was based on an indie software developer. The contributions were as the following.
• Adapted to changing project requirements and timelines, effectively managing multiple projects simultaneously while meeting deadlines.
• Demonstrated effective communication and training abilities by providing end-user training on new and updated systems and software. Show less

Master Of Information Technology, Enterprise Management, 5.78

Fire Management Transformation Plan for Department of Environment and Water - Achieved Distinction in Professional Project

Bachelor'S Degree, Business Administration

Activities and Societies: Executive Member, Business Club Designer, Seaesta Memorabilia