Shakil Kumar P. Email & Phone Number

Surrey, Bc, Ca

Surrey, British Columbia, Canada

• Responsible for projects from conception to follow-up, ensuring quality technical execution of end-to-end IT services, infrastructure and solutions. • Work with a project management team dedicated to client experience and technical accuracy. • Lead with exceptional organizational and time management skills to deploy exceptional solutions/tools/services to a wide variety of customers and environments.• Own project technical deliverables, project timeline, and project success factors through accurate technical notes and activity tracking.• Ensure every interaction with clients is pleasant and professional by delivering a “White Glove” experience to the end-user during post-deploy support and user assistance.• Create and innovate new technical methods of deploying solutions.• Continuously research and test new products and solutions.

Dubai, United Arab Emirates

• Brought on board to lead the IT Department, handling around 150 employees with a team of 2 members.• Hands-on configuration, installation, monitoring, and testing of servers, systems, network, RND, change management, etc.• Ensure compliance with IT policies, processes, and operations.• Motivate and challenge the team to achieve bigger goals and increase performance levels.• Develop and execute Disaster Recovery Plans, System Backup Processes, and Archiving Systems. • Manage all IT assets (inventory), contracts, and budgets.• Maintain mailing systems, backup, and disaster recovery management. • Installation, Configuration, Maintenance, Management of Windows Servers (AD, DNS, DHCP, IIS, IAS, etc), Hyper-V Servers, Oracle VM Virtualbox, VMware Workstations, Terminal Server, File Servers, Storage solutions, Firewall & Security solutions.• Monitor Softwares, Proxy Servers, Switches (L2 & POE), Exchange Server, SSL VPN, PRI based Telephony system, Mobile Device Management, Anti-Virus, McAfee disk Encryption solution, MS SQL Server, Centralized Printing solutions, Web Servers, CCTV, Time and Attendance Hardware & Software, Door Access Hardware & Software, Websites Hosting, payment gateway and Domains Management.• Initiated and Implemented Whatsapp for business for handling external customer requirements and queries.• Install, configure and maintain IT HelpDesk & Tickets based the SLA, Inventory and Patch management (using Manage Engine software). • Install and provide support for Management, CRM, AutoCAD and other designing softwares.• Maintain all Software Licensing for Microsoft and other applications, IT Budgeting & Forecasting and Project Management. • Implement and continuously improve all ITIL-based service strategies.• Design and conduct IT training programmes for both the team and new employees.

Dubai, United Arab Emirates

• Handled around 400+ employees over 6 branches with a team of 2 members.• Responsible for the designing and implementation of all IT infrastructure.• Administration of Windows 2000 and 2003 server, Linux Red Hat Enterprise Server & Macintosh OS X• Administration of 250+ Hosted Domains.• Created & managed AD user accounts, mailboxes and groups.• Implemented and monitored security across the group.• Configured and implemented Cisco Pix firewall, Netgear and Sonic Firewalls.• Handled all troubleshooting related to software, hardware and networking.• Configured and installed backup software like Veritas and Arc Serve.• Responsible for the installation, configuration & administration of all print servers.• Configured and migrated to Maximizer, SugarCRM and Salesforce CRM software solutions.• Responsible for providing support and troubleshooting in a fully-fledged Macintosh Environment.• Installed, configured and managed Linux-based Firewalls, Mailing, Samba & VOIP servers.• Handled E-mail campaigns for various departments along with SMS Campaigns through SMS shortcodes.• Handled and maintained CCTV cameras and Bio-metric systems.• Managed the overall performance of the network using monitoring tools.• Helpdesk support for all users on both hardware and software issues.• Liaised with suppliers for services/contracts & the acquisition of all hardware and software.• Disaster recovery management for all servers.• Inventory management for all the IT products & geotagging and geolocation mapping of outdoor hoardings.• Responsible for all IT documentation and budget planning.• Achieved several awards like unsung Hero, long service award and excellence certificates based on performance.

Chennai Area, India

• Performing a risk assessment: Analyzing current risks and identifying potential risks that are affecting the company• Performing a risk evaluation: Evaluating the company’s previous handling of risks, and comparing potential risks with criteria set out by the company such as costs and legal requirements• Risk reporting tailored to the relevant audience. (Educating the board of directors about the most significant risks to the business; ensuring business heads understand the risks that might affect their departments; ensuring individuals understand their own accountability for individual risks)• Building risk awareness amongst staff by providing support and training to the Field Agents (25+ individuals across 3 agencies)• Responsible for running SQL queries to generate cases from AS400 platform and communicating and delegating these cases to the relevant field agents with instructions to conduct the investigations• Responsible for advising the Bank on the legal actions required based on all individual investigation reports • Creating monthly MIS reports & presentations to the management

Master, Computer Systems Management

Management And Leadership Development Programme

Bsc, Mathematics