Shakil Kumar P. Email & Phone Number

Surrey, British Columbia, Canada

• Responsible for projects from conception to follow-up, ensuring quality technical execution of end-to-end IT services, infrastructure and solutions.
• Work with a project management team dedicated to client experience and technical accuracy.
• Lead with exceptional organizational and time management skills to deploy exceptional solutions/tools/services to a wide variety of customers and environments.
• Own project technical deliverables, project timeline, and project success factors through accurate technical notes and activity tracking.
• Ensure every interaction with clients is pleasant and professional by delivering a “White Glove” experience to the end-user during post-deploy support and user assistance.
• Create and innovate new technical methods of deploying solutions.

Dubai, United Arab Emirates

• Brought on board to lead the IT Department, handling around 150 employees with a team of 2 members.
• Hands-on configuration, installation, monitoring, and testing of servers, systems, network, RND, change management, etc.
• Ensure compliance with IT policies, processes, and operations.
• Motivate and challenge the team to achieve bigger goals and increase performance levels.
• Develop and execute Disaster Recovery Plans, System Backup Processes, and Archiving Systems.
• Manage all IT assets (inventory), contracts, and budgets.

Dubai, United Arab Emirates

• Handled around 400+ employees over 6 branches with a team of 2 members.
• Responsible for the designing and implementation of all IT infrastructure.
• Administration of Windows 2000 and 2003 server, Linux Red Hat Enterprise Server & Macintosh OS X
• Administration of 250+ Hosted Domains.
• Created & managed AD user accounts, mailboxes and groups.
• Implemented and monitored security across the group.

Chennai Area, India

• Performing a risk assessment: Analyzing current risks and identifying potential risks that are affecting the company
• Performing a risk evaluation: Evaluating the company’s previous handling of risks, and comparing potential risks with criteria set out by the company such as costs and legal requirements
• Risk reporting tailored to the relevant audience. (Educating the board of directors about the most significant risks to the business; ensuring business heads understand the risks that might affect their departments.
• Building risk awareness amongst staff by providing support and training to the Field Agents (25+ individuals across 3 agencies)
• Responsible for running SQL queries to generate cases from AS400 platform and communicating and delegating these cases to the relevant field agents with instructions to conduct the investigations
• Responsible for advising the Bank on the legal actions required based on all individual investigation reports

Master, Computer Systems Management

Management And Leadership Development Programme

Bsc, Mathematics