Shakil Sayed Email & Phone Number

Mumbai, Maharashtra, India

Will be updating soon ....

Mumbai, Maharashtra, India

In my role as a Client Support Officer at [Company Name], I managed the end-to-end documentation process for student admissions, ensuring that all crucial documents were meticulously reviewed and verified according to university guidelines. I was responsible for issuing conditional and unconditional offers, as well as CAS letters, based on comprehensive document evaluations.I also conducted credibility interviews on behalf of universities to assess student eligibility, maintaining effective communication with partnered agents to ensure seamless coordination throughout the admissions journey. Additionally, I maintained detailed reports on credibility interviews, ensuring compliance with university standards.Through collaboration with both internal and external stakeholders, I aimed to streamline the admissions process and enhance the overall student experience.

Mumbai, Maharashtra, India

Responsible for monitoring and managing real-time performance of agents and call center operations. Key responsibilities included: Monitoring call center metrics such as call volume, queue times, service levels, and agent availability to meet service level agreements (SLAs).Analyzing performance data to identify trends, troubleshoot issues, and recommend staffing or scheduling adjustments for optimal performance.Making real-time adjustments to staffing and schedules to ensure customer service goals are met.Providing immediate support and guidance to agents and supervisors to resolve issues, handle escalations, and maintain smooth operations.Generating and distributing performance reports (daily, weekly, and monthly) for management and stakeholders.Collaborating with departments like quality assurance, training, and workforce management to ensure optimal operational efficiency.Utilizing workforce management and performance monitoring tools to enhance call center efficiency and compliance with regulatory standards.

Mumbai, Maharashtra, India

As a Senior Grievance Executive, I managed and resolved grievances for leading insurance companies such as ICICI, HDFC, Tata AIA, and Max Life Insurance. My role involved handling complex cases, ensuring effective communication between stakeholders, and delivering timely resolutions.Due to my expertise in IT, I was also entrusted with supporting the development of a comprehensive CRM system designed to optimize the entire operations of the organization, beyond grievance management. This involvement allowed me to contribute to streamlining various operational processes and enhancing overall efficiency across departments.

Mumbai, Maharashtra, India

As a life insurance sales representative for Policy Bazaar, my primary responsibility was to sell life insurance policies over the phone to customers who had expressed an interest in purchasing insurance products. This involved contacting potential customers via cold calls, as well as following up on hot leads generated through the Policy Bazaar website.My role also required me to be proficient in presenting complex insurance products in a clear and concise manner, while addressing any concerns or objections that customers may have had. I was expected to have a deep understanding of the various life insurance policies offered by Policy Bazaar, and be able to tailor my sales approach to meet the unique needs and preferences of each customer.In addition, I was responsible for maintaining accurate records of all customer interactions and sales, as well as regularly updating my knowledge of industry trends and product offerings. I worked closely with other members of the sales team and management to develop and implement effective sales strategies, and regularly collaborated with other departments to ensure a seamless customer experience.Overall, my role as a life insurance sales representative required me to be highly motivated, organized, and customer-focused, with strong communication and interpersonal skills. I was expected to meet or exceed sales targets, while upholding the highest standards of professionalism and ethics in all customer interactions.

Mumbai, Maharashtra, India

Generated high-quality insurance leads, providing a steady pipeline for the sales team to convert into successful sales. Played a key role in supporting the sales team’s efforts and contributed to overall business growth. First professional role, developing foundational skills in lead generation and customer outreach.