Shakir Shaikh Email and Phone Number

As a Senior Process Executive at Google, I play a key role in managing and optimizing processes for various teams, with a primary focus on Google Cloud Platform (GCP) and Skill Boost. My responsibilities include:GCP Cloud Operations: Overseeing cloud-based processes on GCP, including managing virtual machines, data storage, and cloud services to ensure smooth operations across various departments. My work involves setting up, maintaining, and optimizing cloud infrastructure for performance and scalability.Skill Boost Program Management: Supporting Google’s Skill Boost initiatives, which provide cloud learning pathways for users. I manage the data that tracks learner progress, performance metrics, and user engagement. I also collaborate with cross-functional teams to analyze trends and improve user experience.Data Analytics and Insights: Leveraging my data analysis skills to process and analyze large datasets from Skill Boost programs. Using tools like BigQuery and Data Studio, I generate reports and dashboards that provide actionable insights for decision-makers, helping to optimize content delivery and improve learning outcomes.Process Improvement: Leading efforts to streamline workflows, automate manual processes, and enhance operational efficiency. I work with cross-functional teams to identify bottlenecks, implement best practices, and ensure compliance with internal policies.In this role, I am able to combine my technical expertise in GCP with process optimization and data analytics to drive impactful results, improving both operational efficiency and the user experience for cloud learners globally.

As a Technical Support Engineer, I was responsible for providing comprehensive technical support, troubleshooting, and guidance to clients and internal teams, focusing on cloud-based solutions and big data technologies. My role involved:AWS Cloud Solutions: Managed and supported cloud infrastructure, ensuring high availability and performance across multiple services, including EC2, S3, IAM, and RDS. Assisted customers with cloud-based deployments, configurations, and migrations.Hadoop Ecosystem: Worked with Hadoop clusters, managing large-scale data processing and storage systems. Provided support in running MapReduce jobs, optimizing HDFS performance, and ensuring data integrity across distributed environments.Data Analytics: Performed data analysis using SQL and Python to derive insights from customer data, improving troubleshooting efficiency and helping clients make informed decisions. Assisted in creating data pipelines and integrating data from multiple sources for reporting purposes.Client Issue Resolution: Provided solutions for complex technical issues, working closely with development and infrastructure teams. Diagnosed and resolved system performance problems, ensuring quick turnaround and customer satisfaction.This role allowed me to deepen my expertise in cloud technologies and big data while building a solid foundation in data analysis, problem-solving, and customer communication.