As a Growth Delivery Lead, I drove customer-centric innovation by uncovering pain points and translating insights into solutions that enhanced the user experience. I aligned business goals with customer needs, fostering cross-functional collaboration to identify optimisation opportunities and ensure long-term scalability.I specialised in building initiatives from the ground up, enhancing the customer journey, defining scope, and managing business benefits analysis. I worked with teams to prioritise features, refine product roadmaps, and align with market trends and customer insights.Managing the end-to-end product lifecycle, I transformed challenges into strategic initiatives that created long-term value and improved customer outcomes. I engaged stakeholders, secured buy-in, and collaborated with tech, marketing, and operations teams to navigate delivery challenges, always maintaining a focus on data-driven, customer-focused solutions. My adaptability and problem-solving mindset ensured alignment with business goals and continuous improvement.

Loyalty Now is an emerging financial technology start-up that offers a unique SaaS card-linked loyalty payments product.As the Client and Product Management Lead at Loyalty Now, I led the charge on product innovation and client success, driving initiatives that positioned the start-up as a leader in the B2B card-linked loyalty payments space. I spearheaded cross-functional efforts to deliver data-driven product enhancements, integrating customer feedback into the strategic roadmap to ensure alignment with business goals and customer needs.I managed a high-performing team of Client and Merchant Service Managers, overseeing a large corporate portfolio to consistently exceed expectations, streamline solution delivery, and optimise operational execution. I drove the development and implementation of a performance management system that embedded client insights into operations, fostering a culture of accountability and excellence while driving measurable efficiency gains.I also navigated regulatory requirements to secure PCI DSS Level 1 certification, safeguarding customer data and reinforcing compliance. Additionally, I championed international expansion efforts, securing strategic contracts and leveraging compelling storytelling techniques to engage stakeholders and drive buy-in.

As a Program Manager, I led large-scale implementation projects that drove organisational change, enabling clients to adopt and integrate our SaaS payments product into their workflows. I spearheaded programmes involving API integration, data migration, digital automation, and process optimisation, delivering scalable growth and improved efficiency.I worked closely with clients and technical teams to design bespoke services that converted client-provided batch files into API-compatible formats, ensuring seamless data flow. By identifying challenges, crafting solutions, and managing prioritisation roadmaps, I aligned client needs with organisational objectives.I oversaw multiple delivery streams, managing timelines, budgets, and resources while facilitating agile practices such as sprint planning, retrospectives, and iterative cycles as a Scrum Master equivalent. My focus on collaboration and team efficiency ensured successful outcomes.Beyond delivery, I engaged stakeholders at all levels to secure alignment and buy-in.

Effectively capturing and understanding customer requirements through consultation, I assisted with product and process enhancements leading to end-to-end solutions. While also providing guidance based on existing product knowledge.