• Managed day-to-day business operations.• Report on buying trends, customer needs, profits etc.• Be a shining example of well behavior and high performance.• Maintain outstanding store condition and visual merchandising standards.• Organized inventory providing ergonomic display and fast-paced settings.• Properly communicate escalated parcel transportation issues as necessary.• Consulted with customers to assess needs and propose optimal solutions.• Complete store administration and ensure compliance with policies and procedures• Attentively disbursed respected materials to all assigned locations in a prompt manner.• Perform all activities related to managing, submitting, and tracking parcel shipment PODs.• Promptly submitted reroutes of addresses via internal database to ensure guest escalations.• Deal with all issues that arise from customers (complaints, grievances etc.) in a timely manner.• Enhanced operational efficiency and productivity by managing budgets, accounts, and costs.• Organized and attended trade shows and special events to showcase products, network with other businesses and attract new customers.

• Order and manage office supplies and equipment as necessary.• Maintain and update databases and information systems, ensuring accuracy and security of data.• Assist teachers and school staff with administrative tasks, including photocopying, scheduling, and classroom support.• Maintain and update school records, including student enrollment, attendance, and academic performance data.• Perform general administrative tasks such as answering phones, managing emails, and handling correspondence.• Handle inquiries and resolve issues in a professional and courteous manner.• Generate and distribute reports related to student attendance, grades, and other pertinent information.

• Developed and maintained strong relationships with customers to increase loyalty, trust and satisfaction.• Registered customer information on database to enable tracking history and maintain accurate records.• Ensuring that shop supplies are adequately stocked and order new supplies as needed.• Kept tidy and organized area to comply with cleanliness standards.• Oversaw schedule to manage appointments of new and existing clients.

• Receiving inbound mail from shareholders and financial advisors across the country• Responded to customer inquiries to resolve all request concerning products and services.• Helped large volume of customers every day with positive attitude and focus on customer satisfaction.• Helping clients manage their mutual fund accounts by completing account transactions, such as investments, redemptions, and account maintenance• Educating clients on American Funds’ services and broader industry policies• Researching and resolving customer inquiries in a timely manner

• Performed supervisory and administrative duties, including receiving merchandise and keeping track of inventory• Responsible for performing opening and closing store procedures• Responsible for cash handling procedures including counting safe, preparing, and dropping safe deposits• Supports new hire training and ongoing development of current associates• Proactively engage and delivered exceptional customer service through personal contact with customers.

• Greeted visitors and responded to in-person request, telephone calls, and emails.• Designed, organized, maintained, and reviewed confidential electronic and paper files pertaining to business and personnel records. • Prepared, processed, supervised, and managed personnel recommendations for awards, award ceremonies, evaluations, promotions, reductions, legal actions, finance, pay inquiries, leaves and mileage passes, ID cards, daily company strength reports, and readiness of all assigned and attached personnel; directly responsible for the welfare, attendance, morale, and professional development of 3 soldiers. • Drafted meetings, team conferences, and personal appointments with the chain of command. • Experience in using Microsoft Word, Excel, Outlook, and PowerPoint.• Worked closely with and for the Chain of Command on a daily basis.

• Worked in sections of a warehouse including receiving, shipping and turn-in, issue, and storage. • Processed an average of 25,000 parts a day, withholding 799 lines of equipment.• Verified, unloaded, unpacked, inspected, counted, segregated, palletized and stored supplies and equipment including substantial amounts of hazardous materials, vehicles and sensitive items.• Operated heavy machinery.• Provided outstanding customer service to over 192 customers.• Created new filing systems for present day and outdated files.• Trained new personnel on different sections and standards of the warehouse.• Established and maintained stock records and other documents such as inventory, material control, accounting and supply reports.