• Developed the company’s business model, managed strategic operations and held full P&L responsibility.• Devise, implement and develop effective processes & procedures across all areas of the business.• Implement and manage change, with a particular focus on process improvement and optimisation.• Formed regional teams in new locations and was responsible for stakeholder management.• Extensive experience liaising and working with building control, local authorities and adhering to policies.• Achieved YoY revenue growth since establishment and expanded services.• Budget management within the company.• Managed portfolio of large complex projects with cross-functional teams and sub-contractors across. multiple locations; operated in fast-paced environments.• Established a large, revenue-generating client base of international high-calibre customers.• Managed the sales cycle from inception to execution, identified potential clients, tailored solutions, presented proposals and up-sell/cross-sell opportunities, negotiated contracts and created strategic relationships.

Head of transformation projects for multiple clients. Scoping and coordination of the project. Integration of existing systems. 

To identify opportunities and help partners understand business needs.

Specialties: 
• Solutions sales experience
• Managing Partners
• Identities and Requirements
• Business to business experience
• Cloud technology solutions
• Strategic Selling 
• Experience in Software as a service (Saas)• Training and Implementation

Ensuring the up most satisfaction of both LiveTiles partners and customers whilst focusing on customer success throughout the whole lifecycle of the product.• Supporting pre-sales activities, such as Pilots and Proofs of Concept, Product Configuration, Implementation and Testing• Working with customers to understand their unique goals and business processes as well as provide expert knowledge of LiveTiles to the customers• Implementing LiveTiles system to number of large organisation• Managing customer expectations and negotiating appropriate resolutions to issues• Serving as a technical point of contact and as a go-to advisor for LiveTiles• Acting as liaison between Product Management, Support and the customer where escalation of critical service issues is required• Providing client feedback to Product and becoming an expert on product usage and vision • Organising and attending exhibitions and events.• Planning monthly webinars and training workshops for customers and partners.

• Proactively engaging customers• Providing intensive training and support for new customers. • Providing the first point of contact for all incoming queries from customers and distributors• Troubleshooting marine satellite equipment

Duties included being responsible for the day to day running and taking ownership of incidents ensuring that incidents are agreed within the standards of the service level agreement. Dealt with customers over the phone and email.Solving complicated server issues for our high end server customers.provide pre-sales technical support for account managers across EMEA.

Assisted in troubleshooting user problems relating to Operating System issues (Win9x, NT, and Win 2000), Network Connectivity, TCP/IP configuration, upgrades, MS Office products and Internet connectivity.• Performed upgrades, installation of software and drivers and essential desktop troubleshooting. • Deployed updates, service packs and hot fixes using Windows Update, Automatic Updates, and Group Policies.• Installed logical printers on a print server and preparing print server to host clients. Troubleshooting hardware peripherals like printers modem etc.• User rights and permission, disabling and enabling accounts, file and folder permissions and configuring security templates as per need.• Assisted on on-site visits and hardware troubleshooting and local system upgrades