Shakir Islam Email & Phone Number

Sydney, Nsw, Au

Led a Data-Driven shift:- Grew User Engagement by more than 15% through mobile app experiments, delivering tangible improvements to the customer experience.- Empowered Teams with Data Transparency: Increased data accessibility via user-friendly dashboards (Adobe Analytics) to drive informed decision-making across feature teams.- Championed Data Quality: Proactively identified and addressed data issues, ensuring a solid foundation for reliable experimentation and… Show more Led a Data-Driven shift:- Grew User Engagement by more than 15% through mobile app experiments, delivering tangible improvements to the customer experience.- Empowered Teams with Data Transparency: Increased data accessibility via user-friendly dashboards (Adobe Analytics) to drive informed decision-making across feature teams.- Championed Data Quality: Proactively identified and addressed data issues, ensuring a solid foundation for reliable experimentation and insights.Cultivated a Culture of Experimentation:- Standardised Feature Pilots: Established feature pilots as a core capability, enriching go-to-market activities and generating valuable insights.- Reduced Reliance on Assumptions: Spearheaded an increase in pilot/experimentation volume and a focus on minimising guesswork in decision-making.- Storyteller: Presenting experiment results, captivating stakeholders and influencing a data-driven culture shift within the team.Beyond Experimentation:- Delivered Youth Banking Solutions: Played a key role in delivering critical features like Parental Controls, enhancing the youth banking experience. Show less

Various roles and impact:Robotic Process Automation Developer - [Graduate Rotation]- Automated Home Loan processing saving Westpac $36 million annually.- Initiated and launched multi-source PowerBi dashboard showcasing operating costs and benefits of every automation opportunity, saving the team 192 hours annually.Data Engineer - [Graduate Rotation]- Supported 5+ business units with their advanced analytics use cases leveraging Dataiku, ensuring they delivered their… Show more Various roles and impact:Robotic Process Automation Developer - [Graduate Rotation]- Automated Home Loan processing saving Westpac $36 million annually.- Initiated and launched multi-source PowerBi dashboard showcasing operating costs and benefits of every automation opportunity, saving the team 192 hours annually.Data Engineer - [Graduate Rotation]- Supported 5+ business units with their advanced analytics use cases leveraging Dataiku, ensuring they delivered their outcomes in a timely manner and addressing the business problem- Built Python integrated process within Dataiku to view data usage, reducing data handling risk and improving governance behaviour of 30+ teams- Strengthened presentation and stakeholder management skills through driving Dataiku feature demos and resolving business team technical issues- Led gap analysis sessions with 5+ business teams, confirming customer needs were best met and out-of-scope exceptions were appropriately handledDevOps Engineer - [Graduate Rotation]- Learned and began implementing Bash scripts within 1 month. - Developed an end-to-end 'infrastructure version monitoring' solution that would populate a Splunk Dashboard, providing significantly higher transparency to Run Team, Developers and Management.- Implemented Groovy scripts to execute Jenkin Pipelines. Show less

[Co-Op Placement]- Developed Node.js scripts to perform automated environment and robot testing, enhancing testing speeds by 80%- Implemented Dynatrace (infrastructure monitoring) to capture infrastructure health of 27 robots, driving operational transparency and alerting- Contributed to design and implementation of quality gates in Continuous Integration/Continuous Delivery (CI/CD) pipeline with Urban Code Deploy (UCD)

[Co-Op Placement]- Developed an engagement and capacity planning tool, driving capacity planning times down by 30% and offering product metrics to senior management- Pitched engagement tool to VP of Marketing and several cross-functional directors, resulting in tool being adopted in Japan, Australia, North America and New Zealand

[Co-Op Placement]I was involved in the revitalisation of business processes and UX regarding investment services. Whilst working in the Wealth Digital space, I was responsible for:- Requirements gathering from several business units and stakeholders.- Contributing to design decisions.- Participating in the creation of UX mock-ups.- Producing user stories, business process models and use cases.- Creating test cases and documenting manual testingI was also able to… Show more [Co-Op Placement]I was involved in the revitalisation of business processes and UX regarding investment services. Whilst working in the Wealth Digital space, I was responsible for:- Requirements gathering from several business units and stakeholders.- Contributing to design decisions.- Participating in the creation of UX mock-ups.- Producing user stories, business process models and use cases.- Creating test cases and documenting manual testingI was also able to gain experience as a Scrum Master for 2 weeks, allowing me to facilitate both onshore and offshore scrum teams through an Agile Methodology. Show less