Shakir Islam Email & Phone Number

Sydney, NSW, AU

Led a Data-Driven shift:- Grew User Engagement by more than 15% through mobile app experiments, delivering tangible improvements to the customer experience.- Empowered Teams with Data Transparency: Increased data accessibility via user-friendly dashboards (Adobe Analytics) to drive informed decision-making across feature teams.- Championed Data Quality.

Various roles and impact:Robotic Process Automation Developer - [Graduate Rotation]- Automated Home Loan processing saving Westpac $36 million annually.- Initiated and launched multi-source PowerBi dashboard showcasing operating costs and benefits of every automation opportunity, saving the team 192 hours annually.Data Engineer - [Graduate Rotation].

[Co-Op Placement]- Developed Node.js scripts to perform automated environment and robot testing, enhancing testing speeds by 80%- Implemented Dynatrace (infrastructure monitoring) to capture infrastructure health of 27 robots, driving operational transparency and alerting- Contributed to design and implementation of quality gates in Continuous.

[Co-Op Placement]- Developed an engagement and capacity planning tool, driving capacity planning times down by 30% and offering product metrics to senior management- Pitched engagement tool to VP of Marketing and several cross-functional directors, resulting in tool being adopted in Japan, Australia, North America and New Zealand

[Co-Op Placement]I was involved in the revitalisation of business processes and UX regarding investment services. Whilst working in the Wealth Digital space, I was responsible for:- Requirements gathering from several business units and stakeholders.- Contributing to design decisions.- Participating in the creation of UX mock-ups.- Producing user stories.