- Teaching of A-level chemistry (OCR)- ALPS 2 (+1.00 and +0.85) value added in 2024 with outstanding retention.- Development of resources including videos for the department- Outreach in careers for STEM students- Mentor for graduate teaching assistants in supporting students- ITT initial teacher training, Subject Mentor- Gatsby Champion

- Teaching of A-level chemistry (OCR)- Development of resources including videos for the department- Outreach in careers for STEM students- Mentor for graduate teaching assistants in supporting students

- Teaching of A-level and GCSE Chemistry (AQA)- Teaching of GCSE Physics (AQA)- Development of resources for the department

- Teaching of A-level and GCSE chemistry (AQA)- Teaching of KS3 Physics and Biology (AQA)- Development of resources including for the department

- Excellent customer service when dealing with customers transactions and explaining technical information - Managing time, working to tight deadlines when dealing with customers and achieving key performance targets.- Ensuring compliance with FCA ‘Treating customers fairly’ and handling customer disputes.Working in a team, contributing to staff meetings and strategising on how to achieve target.

- Communicating with irate customers, providing solutions and taking control of a conversation thus calming the situation. - Liaising with various departments to improve efficiency and delivering solutions on time. - Acting as the Submissions Administrator when negotiating with landlords and liaising with engineers.- Suggesting solutions to my Manager and being confident in pro-actively seeking solutions for customers.