this is was first virtual level customer interactive experience at Allianz oparation centre. I was allocated to work with products that required to offer 24*7 customer assistance such as motor accident assessments and medical Pay-direct settlements.Other than handling general inquiries, I have diversified my experiences with,• Motor claim intimations and arranging on-spot accident assessments• Providing information & required raw data according assessments of assessors to allocated claim settlement divisions.• Follow up and stay in touch with the customer from the over phone intimation-to claim fund transactions