Growth Path: Dec’17 – May’20 Business Development ManagerMay’20 – Present Contract Logistics ManagerReporting to: Regional General ManagerKey Result Areas:  Experience in setting up processes to meet clients supply chain management requirements. Analyse data related to movement of product and efficiencies. Actively seeking out new opportunities and winning new business. Work closely with budgeting team and sales team to achieve… Show more Growth Path: Dec’17 – May’20 Business Development ManagerMay’20 – Present Contract Logistics ManagerReporting to: Regional General ManagerKey Result Areas:  Experience in setting up processes to meet clients supply chain management requirements. Analyse data related to movement of product and efficiencies. Actively seeking out new opportunities and winning new business. Work closely with budgeting team and sales team to achieve sales targets and implement local sales and marketing activities. Actively working with marketing vendors for setting up online marketing of organization enabling better reach of organization within the GCC sectors. Setting up and managing warehouse and freight operations costing and profitability. Manage relationships with subcontractors to ensure warehouse operation 24x7 and 365days. Provide coaching, leadership and performance feedback for the full time and contingent workforce up to 40+ staff. Ensure health and safety standards are being met as per Jafz EHS requirements. Establish and maintain Key Performance Indicators for warehouse and freight team. Monitor quality, quantity, delivery times, and transport costs. Maintain metrics and analyse data to assess performance and implement improvements. Evaluate existing systems/processes in place and add/modify new systems/processes to increase the efficiency. Verify adherence of documentation to customs, insurance, or regulatory requirements. Manage relationship with custom authorities to ensure control on local regulatory requirements. Troubleshooting in emergency situations and prevent potential conflicts/issues through proactive monitoring of the process. Continuously ensuring great customer service for all customers - exhibit positive, friendly attitude and proactive communication both internally within the services team and externally with clients and partners/vendors.  Be the brand ambassador always representing the business. Show less

Key Result Areas: ** Developing new areas of business by identifying opportunities for enhancing freight & logistics business; conducting rate negotiations with carriers for air, sea and land.** Establishing & maintaining relationship with suppliers to facilitate & promote business, as well as providing support to the sales team and account managers with competitive rates for current, new customers and bids. ** Streamlining operations of Distribution Accounts (3PL/4PL) in… Show more Key Result Areas: ** Developing new areas of business by identifying opportunities for enhancing freight & logistics business; conducting rate negotiations with carriers for air, sea and land.** Establishing & maintaining relationship with suppliers to facilitate & promote business, as well as providing support to the sales team and account managers with competitive rates for current, new customers and bids. ** Streamlining operations of Distribution Accounts (3PL/4PL) in collaboration with Account Managers to ensure timely completion of contractual obligations as agreed with the customer. ** Achieving customer satisfaction at all levels of operations, performing process re-engineer to improve teams’ service levels & performance, defining departmental & employee goals (KPIs), and so on. ** Coordinating with various departments of the Customs Authorities, and evaluating, validating and executing growth opportunities of new services, products and channels. ** Analyzing & recording service failures and implementing process improvements.Significant Accomplishments: ** Recognized for defining Key Performance Indicators (KPIs) in the organization. ** Managed Cruise Operations and Key Overseas Clients. ** Merit of managing diverse products like Garments, Telecommunications, Mobile, Electronics as well as electrical products like Hard Disk Drives, FMCG products like Cake Mixes, Juices Soaps and Lotions, construction materials, medicines, medical equipment like Dialysis Units for Humans, and so on.** Successfully achieved zero downtime by arranging deliveries solutions to customers as per requirement. Show less

Key Result Areas:** Worked as single point of contact to manage any discrepancy of inbound closing import shipment job files for custom clearance and invoicing** Liaised & coordinated with clients and provided high-customer care** Maintained cordial relations with Agents, Airlines, Shipping Lines for rates and services to various ports / destinations for safe and smooth cargo delivery