Shalanda E. Email & Phone Number

Buffalo Grove, Illinois, United States

Responsible for implementing and the execution of customer master data in SAP pertaining to sales and distribution module. To act as the first line subject matter expert and in-house consultant/advisor as it relates to SAP, Data Architecture and Governance, Helpdesk, Quoting Tool, SalesForce.com, and other applications to ensure customer account information continuity across all platforms. To act as the North American Liaison to Global IT in regards to SAP customer master data and related systems, and integrations/implementations. Responsible for the maintenance of quality systems and to enforce standard processes regarding data governance. To configure relationships of sold-to account type to appropriate ship-to, bill-to, and payer account types. To identify pricing hierarchy, GPO/IDN affiliations, customer acquisitions/mergers, and enterprise level customers’ relationships. To set up, configure, and map EDI and GHX (3rd party marketplace and GLN) for ordering purposes. To create user profiles for sales and service in Salesforce.com and home-grown, company CRM systems. To ensure customer master accuracy in a changing marketplace. To actively seek and remedy account duplication, and conflicting or out of date data in SAP, Salesforce.com, and home-grown quoting tools. To expand business analytics capabilities by integrating 3rd party data into SAP. To perform SAP business to business compliance checks in the sales and distribution module. To perform analysis of function and design of customer master data. To successfully cultivate and translate customer business needs into technical requirements in SAP. To understand the global use of master data to recommend and support uniform processes across multi-national business units. To provide user level and key user training for dependent functional areas of the business. To create and prepare ad-hoc analysis of data and to understand system infrastructure and master data models.

Rtp, Nc

Responsible for the implementing and execution of master data in SAP pertaining to sales and distribution and materials management modules. Interpreted, created, changed, and maintained part and customer master data records while ensuring that key data business process requirements are not compromised using policies, documentation, and other resources. Successfully cultivated and translated customer business needs into technical requirements in SAP. Demonstrated success by working with marketing, customers, peers, cross functional partners, and key stake holders in to ensure a successful system implementation for the end user. Assisted with the development of system conversion plans to support data migration from QAD into SAP. Effectively mentored and trained new Data Analysts on standard operating procedures while developing and maintaining key relationships with internal and external customers and third party vendors. Assisted in the order management of customer sales orders. Successfully managed multiple customer accounts throughout the complete order management process. Assisted with EDI incoming and outgoing processing in SAP. Processed and provided certificate of conformance, sterilization, and analysis for customer shipments. Successfully created and maintained 3rd party vendor and custom items in SAP for business purposes. Assisted with the validation and completion of necessary documentation to issue RGAs, credits, debits, and proforma invoices. Researched, verified, and confirmed part pricing, descriptions, inventory levels, customers' contract and credit status. Provided logistic analysis to support critical business decisions such as cost savings and efficiencies for domestic freight shipments and moving materials. To track and trace domestic shipments in order to identify any shipment delays

Morrisville, Nc

Responsible for filing compliant and timely entries with U.S. Customs, FDA, FCC, and other governmental agencies. Assisted in the classification (HTS) of Lenovo's parts for custom clearance and expediting customer shipments. Effectively handled all import transactions to maintain compliance with all US laws and regulations. Successfully compiled all relevant documents pertaining to country of origin, import quotas, and market price to maintain shipment validity. Coordinated the shipping of imported goods once cleared through customs. Ensured that all items are accounted for by researching and pulling all invoices per shipment in SAP. Managed and corrected invoicing data within SAP. Assisted with the custom clearance of counter valence and quota errors based on governmental requirements. Successfully managed and tracked imported and exported computer hardware based upon company, US government import and export compliance laws, and International laws and regulations. Effectively maintained all late shipment arrivals and reported all variances to managers in a timely manner. Mentored and trained new hires on import compliance processes for Lenovo.

Cary, Nc

Responsible for creating, researching, and resolving purchasing requests pertaining to open, spare part purchase orders. Successfully monitored and maintained all open and completed purchase orders/spare parts orders by running daily reports/queries in SAP. Effectively handled and managed multiple customer accounts throughout the complete order management process. Assisted with the validation and completion of necessary documentation to issue RGAs, credits, debits, and proforma invoices. Researched, verified, and confirmed part pricing, descriptions, inventory levels, customers' contract and credit status. To track and trace domestic and international shipments to identify any shipment delays. Coordinated the shipping of imported goods once cleared through customs. Assisted with training on new procedures to streamline the supply chain processing.