Shalanda Stringer Email & Phone Number

• Take Inbound Sales Calls• Schedule Sales Appointments• Make Outbound Sales Calls for continuous, friendly follow up

Greater Los Angeles Area

• Handled customer inquiries, complaints, billing questions, service requests, and payment extensions • Managed a high-volume workload within a deadline-driven environment, successfully diffused volatile and frustrating customer complaints, one in particular resulting in retention of a $1m dollar account and a letter of commendation from president of Payment Systems Corporation • Made service changes, recommended service options and scheduled installations for phone/fax/computer • Consistently met or exceeded supervisor expectations • Award with Employee of the Month for commitment to going above and beyond the call of duty on a regular basis • Viewed as an exceptional team player, successfully supporting an understaffed call center for one month by taking on workload of two employees (over 60 clients/day) • Resolved an average of 250 inquiries/week, exceeding weekly targets by 25% consistently meeting performance benchmarks in all areas (speed, accuracy, volume) • Cross-sold service on 40% of calls, upgrading customers on new products and plans

• Incoming calls, customer inquiries/problems, billing, payment extensions, service requests, collaborate with accounting, new business, and operations divisions